Even I did everything from updating a graphics card to deleting a game and downloading it from one disk to another,

 and until it reached me to format the computer and the problem still exists.

Hello!

In order for us to fully investigate this issue we need the following:

- Your diagnostics logs. These are time stamped, and any time you close and relaunch the game, new ones are started. Please grab all diagnostics logs related to the session you were playing where the issue occurred. These are by default located:

o PC: \Users\[username]\Documents\Humankind\Temporary Files

o Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/ application support/humankind/Temporary Files

- An output log. These can be found here:

o PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind

o Mac: This is hidden in the Libraries folder. You will need to do an internet search to find specific steps for your OS. Once the libraries folder is revealed, they are in user/library/logs/amplitude studios/humankind

- Information about the system you are playing on. To get this information:

o PC: From the Windows desktop, press the Windows and R keys to open the Run window. In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX* Diagnostic Tool. o Mac: https://support.apple.com/en-gb/HT203001

Thank you for taking the time to send us this report.

This is everything requested

Temporary Files.raroutput log.rarDxDiag.rar

Hello!

Thank your for sending your files, they have been sent to be investigate. 

We currently don't have a clear workaround for your issue however it seems related to the type of calendar set in your windows settings. Could you please tell us which one is currently set? 

To find this setting, please go in Windows Settings > Time & Language > Date, time & regional formatting or follow the setps in the screenshot attached :)

Thanks you for helping us finding a solution  to your issue!

This fixed the problem. Thanks a lot for your help.