+1

Same issue is happening on Gamepass (with the same pattern - African Cultures work, other DLC doesn't).  I guess it's not a "Gamepass only" issue after all. 

Same issue is happening on Humankind Heritage Collection Epic Games Store, any solution?

Same issue here, just bought the Heritage Collection and the digital deluxe content is marked as not owned

Loving the game but it would be nice that at least someone on the support said something about the fact that we can't access content that we purchased at least a "We are investigating" and not just ignoring the post

+1

Same issue on Epic Games

Heritage Collection was bought, it includes the Digital Deluxe, but the game says it is not available.

+1 also on Epic Games, also with Heritage Collection.

Hi everyone, 

Thank you very much for your reports and your patience on that topic. We are deeply sorry for the trouble. 

We have indeed found an issue with the configuration of the heritage collection on EGS, which we are currently fixing with Epic. 

We will keep ou informed once a solution is pushed. 

Hi all. 

This should work properly now, with the last "Amplified 2023" update. Please let us know if it's not the case.

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Emilien wrote:

Hi all. 

This should work properly now, with the last "Amplified 2023" update. Please let us know if it's not the case.

I recently bought the game on Epic Games Store with all the DLCs, but the game indicates that I do not own the Deluxe add-on even though Epic Games Store indicates that I do. All the updates are enabled in the game. What can I do to fix this problem?

Hi Tur58MOT02, thanks for eaching out. 

Let me check with the techies if there's something we can do here.

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Emilien wrote:

Hi Tur58MOT02, thanks for eaching out. 

Let me check with the techies if there's something we can do here.

I recently bought the game on Epic Games Store with all DLC  including Digital upgrade but its says i didnt own it. Any updates on this?

I'm in the same boat. No deluxe upgrade content is available in game

Hello, I am having the same issue with the Epic Games version of the game. I bought the deluxe edition + all other dlc. Everything is enabled except for the deluxe edition which I can't toggle on as it says "Cannot be done as content is not owned"

Any help?

Good afternoon Dear Support Team,

I am having the same Issue.

I bought all DLC's but Deluxe is not activated. Could you, please, let me know if there is any solution to this.

Kind regards,

Gochu.

any fixes yet? i bought all the dlc on epic games store. every dlc works besides the deluxe edition says it not owned yet epic says I have it bought and installed....