The game still didn't launch after delete users files - Humankind

The game still didn't launch after delete users files

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Autair

Newcomer

Autair

Newcomer

4 years ago

Aug 20, 2021, 7:18:08 AM

Hi,

I still have a infinite loading screen..

I delete all users files / temporary files

i run the game in admin

i check all my driver

i check steam integrity folders

i reboot my pc

i have no more idee to unlock the situation.. :/

Diagnostics (2021'08'20 @0912'35''470''').html

Can u help me to play on ur game ?

Thank

Updated 4 years ago.

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DEVSaikana

Confirmed Broken

[Insert bird puns here]

DEVSaikana

Confirmed Broken

4 years ago

Aug 20, 2021, 8:27:28 AM

Hello!

Could you send along the following as well:

An output log. These can be found here:

PC: This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 ) then navigate to: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind

Information about the system you are playing on. To get this information:

PC: From the Windows desktop, press the Windows and R keys to open the Run window. In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX* Diagnostic Tool.

Thank you very much!

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Autair

Newcomer

Autair

Newcomer

4 years ago

Aug 20, 2021, 9:32:30 AM

Hi,

Thanks for the answer :)

The folder : Player.log

The dxdiag : DxDiag.txt

One more information, i have Sonic Studio but i uninstall and still didnt work

I hope its what you want :)

Updated 4 years ago.

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DEVAstamarr

Dev

DEVAstamarr

Dev

4 years ago

Aug 20, 2021, 9:46:29 AM

Hey,

For some reason, your GPU driver is failling to load directX.

A patch (1.1.59) should be deployed very soon and will have a good chance to fix your issue.

If it doesn't, please let us know!

Updated 4 years ago.

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Autair

Newcomer

Autair

Newcomer

4 years ago

Aug 20, 2021, 9:47:55 AM

Ok thanks you ! :)

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Autair

Newcomer

Autair

Newcomer

4 years ago

Aug 20, 2021, 11:12:20 AM

work now !

the patch fix my game.

Thank.

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