+1

Same issue is happening on Gamepass (with the same pattern - African Cultures work, other DLC doesn't).  I guess it's not a "Gamepass only" issue after all. 

Same issue is happening on Humankind Heritage Collection Epic Games Store, any solution?

Same issue here, just bought the Heritage Collection and the digital deluxe content is marked as not owned

Loving the game but it would be nice that at least someone on the support said something about the fact that we can't access content that we purchased at least a "We are investigating" and not just ignoring the post

+1

Same issue on Epic Games

Heritage Collection was bought, it includes the Digital Deluxe, but the game says it is not available.

+1 also on Epic Games, also with Heritage Collection.

Hi everyone, 

Thank you very much for your reports and your patience on that topic. We are deeply sorry for the trouble. 

We have indeed found an issue with the configuration of the heritage collection on EGS, which we are currently fixing with Epic. 

We will keep ou informed once a solution is pushed. 

Hi all. 

This should work properly now, with the last "Amplified 2023" update. Please let us know if it's not the case.

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Emilien wrote:

Hi all. 

This should work properly now, with the last "Amplified 2023" update. Please let us know if it's not the case.

I recently bought the game on Epic Games Store with all the DLCs, but the game indicates that I do not own the Deluxe add-on even though Epic Games Store indicates that I do. All the updates are enabled in the game. What can I do to fix this problem?

Hi Tur58MOT02, thanks for eaching out. 

Let me check with the techies if there's something we can do here.

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