When I go to redeem the game it says I already claimed the game, which I didn't. I'm guessing it's because I own "Endless Space 2" already? I don't own the "collection" though. Any help?

Similar issue, except mine has no reason for it to be "already claim"d. We'll see if anything's done on it

Same issue

Also having this issue

We are working on it, but don't worry this reward is not time limited so you will be able to redeem once fixed.

Sobert wrote:

We are working on it, but don't worry this reward is not time limited so you will be able to redeem once fixed.

Thank you o3o

Same issue

We changed a lot of stuff on the reward section and made sure that the new and time limited reward were working but forgot about this one. A fix will be deployed on monday and you should be able to redeem it around monday evening (evening for France).

Sobert wrote:

We changed a lot of stuff on the reward section and made sure that the new and time limited reward were working but forgot about this one. A fix will be deployed on monday and you should be able to redeem it around monday evening (evening for France).

hi. this fix is available for Endless space 1 ?

Arrakiss37800 wrote:

Sobert wrote:

We changed a lot of stuff on the reward section and made sure that the new and time limited reward were working but forgot about this one. A fix will be deployed on monday and you should be able to redeem it around monday evening (evening for France).

hi. this fix is available for Endless space 1 ?

It worked for me today.  I got Endless Space 1 Definitive Edition on Steam after trying again today.  Thanks!

Vuxxy wrote:

When I go to redeem the game it says I already claimed the game, which I didn't. I'm guessing it's because I own "Endless Space 2" already? I don't own the "collection" though. Any help?

it gave me the definitive edition not the collection

madagascaradam wrote:

Arrakiss37800 wrote:

Sobert wrote:

We changed a lot of stuff on the reward section and made sure that the new and time limited reward were working but forgot about this one. A fix will be deployed on monday and you should be able to redeem it around monday evening (evening for France).

hi. this fix is available for Endless space 1 ?

It worked for me today.  I got Endless Space 1 Definitive Edition on Steam after trying again today.  Thanks!

what about the collection?

GAZAYOUTH93X wrote:

madagascaradam wrote:

Arrakiss37800 wrote:

Sobert wrote:

We changed a lot of stuff on the reward section and made sure that the new and time limited reward were working but forgot about this one. A fix will be deployed on monday and you should be able to redeem it around monday evening (evening for France).

hi. this fix is available for Endless space 1 ?

It worked for me today.  I got Endless Space 1 Definitive Edition on Steam after trying again today.  Thanks!

what about the collection?

I think the collection is the definite edition + a dlc? If that's not it, then I didn't get it either

I got the definite edition+ the dlc :)

hi.

Endless Space , ALREADY CLAIMED ISSUE :/

Still the issue here :( "Already claimed" while nothing appears in my Steam account. Can you help please?

OMG. this whole thing is just so confusing

LaSauvage wrote:

GAZAYOUTH93X wrote:

madagascaradam wrote:

Arrakiss37800 wrote:

Sobert wrote:

We changed a lot of stuff on the reward section and made sure that the new and time limited reward were working but forgot about this one. A fix will be deployed on monday and you should be able to redeem it around monday evening (evening for France).

hi. this fix is available for Endless space 1 ?

It worked for me today.  I got Endless Space 1 Definitive Edition on Steam after trying again today.  Thanks!

what about the collection?

I think the collection is the definite edition + a dlc? If that's not it, then I didn't get it either

I also am having the already claimed issue 

I have tried to claim this multiple times and it is still saying claimed and it is not on my linked steam account, any fix or assistance to this? people say on posts that they got it but never how to fix / work around ??

nevermind, apparently after clicking around on here months after claiming it randomly is now showing up in my steam .... thanks i'll have to try it out =) i have a few of these games, Stellaris, galactic Civ 3, and tried a couple others.

Hello;

I cannot claim the game at all, it does not even appear in the reward section.

Can you help ?

Regards.

I have the same problem. I linked my Steam account to Games2Gether back in 2019 and was supposed to get Endless Space 1, and it shows up as  "unlocked on Steam" on my Games2Gether Rewards page but it's not in my Steam account library. I've never had another Steam account, so it shouldn't be linked to something else. I have successfully redeemed other items from Games2Gether, but for some reason this one didn't work.

BlessedSleep wrote:

I have the same problem. I linked my Steam account to Games2Gether back in 2019 and was supposed to get Endless Space 1, and it shows up as  "unlocked on Steam" on my Games2Gether Rewards page but it's not in my Steam account library. I've never had another Steam account, so it shouldn't be linked to something else. I have successfully redeemed other items from Games2Gether, but for some reason this one didn't work.

Well, that was an interesting solution -- the game no longer appears as "unlocked on Steam" on my page even though I did so in 2019 and never got the game. So it was fixed by taking away the acknowledgment that I ever redeemed it.

Well - I just signed up for a new account here, linked to my Steam account, went to 'Rewards', managed to claim the free comic Love Thyself on Steam - BUT - although Endless Space Definitive Edition is shown as a free reward and 'unlocked on Steam' it doesn't show up in my Steam account, nor is there a link to claim it on Steam. Amplitude doesn't appear to have any support services outside of these forums, and they don't seem to monitor them, given the complete lack of response to what is obviously a widely encountered problem. Anyone have any ideas on how to actually get the game for free as offered?

TigerMunkeh wrote:

Well - I just signed up for a new account here, linked to my Steam account, went to 'Rewards', managed to claim the free comic Love Thyself on Steam - BUT - although Endless Space Definitive Edition is shown as a free reward and 'unlocked on Steam' it doesn't show up in my Steam account, nor is there a link to claim it on Steam. Amplitude doesn't appear to have any support services outside of these forums, and they don't seem to monitor them, given the complete lack of response to what is obviously a widely encountered problem. Anyone have any ideas on how to actually get the game for free as offered?

For the Endless Space, could you try to disconect/conect steam again and also close/open the steam, because it is strange that it is telling you that is claimed but it is not on your library

Hello, same problem for me: I already linked my Steam account and the Endless Collection is showing up at the rewards section, but when I click on it there isn't any button letting me claim it...