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Endless Space Collection... already claimed issue

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3 years ago
Jan 20, 2022, 10:11:28 PM

When I go to redeem the game it says I already claimed the game, which I didn't. I'm guessing it's because I own "Endless Space 2" already? I don't own the "collection" though. Any help?

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3 years ago
Jan 20, 2022, 11:20:00 PM

Similar issue, except mine has no reason for it to be "already claim"d. We'll see if anything's done on it

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3 years ago
Jan 21, 2022, 12:01:25 PM

We are working on it, but don't worry this reward is not time limited so you will be able to redeem once fixed.

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3 years ago
Jan 21, 2022, 12:47:54 PM
Sobert wrote:

We are working on it, but don't worry this reward is not time limited so you will be able to redeem once fixed.

Thank you o3o

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3 years ago
Jan 21, 2022, 10:31:09 PM

I'm an idiot... I saw that it no longer showed up wrongly as claimed so I go on to reproduce the issue by clicking the unresponsive button a lot again.


edit: I've now tried to get other things and realized that clicking multiple times is not the cause of the issue, it only makes it show up faster

Updated 3 years ago.
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3 years ago
Jan 22, 2022, 10:16:27 AM

I did claimed too 1-2 days ago and had the same problem. But in the past 13 hours it unclaimed itself (???) so I was able to claim it again. Don't know if I will have the same problem or not. It seems all my claims got unclaimed in the past 13 hours. I had also claimed secret ending dlc for another game and didn't received it too. It got unclaimed too.

Updated 3 years ago.
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3 years ago
Jan 22, 2022, 11:31:10 AM

We changed a lot of stuff on the reward section and made sure that the new and time limited reward were working but forgot about this one. A fix will be deployed on monday and you should be able to redeem it around monday evening (evening for France).

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3 years ago
Jan 23, 2022, 12:52:33 PM
Sobert wrote:

We changed a lot of stuff on the reward section and made sure that the new and time limited reward were working but forgot about this one. A fix will be deployed on monday and you should be able to redeem it around monday evening (evening for France).

hi. this fix is available for Endless space 1 ?

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3 years ago
Jan 24, 2022, 7:41:03 PM
Arrakiss37800 wrote:
Sobert wrote:

We changed a lot of stuff on the reward section and made sure that the new and time limited reward were working but forgot about this one. A fix will be deployed on monday and you should be able to redeem it around monday evening (evening for France).

hi. this fix is available for Endless space 1 ?

It worked for me today.  I got Endless Space 1 Definitive Edition on Steam after trying again today.  Thanks!

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3 years ago
Jan 24, 2022, 11:02:37 PM
Vuxxy wrote:

When I go to redeem the game it says I already claimed the game, which I didn't. I'm guessing it's because I own "Endless Space 2" already? I don't own the "collection" though. Any help?

it gave me the definitive edition not the collection

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3 years ago
Jan 24, 2022, 11:03:31 PM
madagascaradam wrote:
Arrakiss37800 wrote:
Sobert wrote:

We changed a lot of stuff on the reward section and made sure that the new and time limited reward were working but forgot about this one. A fix will be deployed on monday and you should be able to redeem it around monday evening (evening for France).

hi. this fix is available for Endless space 1 ?

It worked for me today.  I got Endless Space 1 Definitive Edition on Steam after trying again today.  Thanks!

what about the collection?

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3 years ago
Jan 25, 2022, 9:07:48 AM
GAZAYOUTH93X wrote:
madagascaradam wrote:
Arrakiss37800 wrote:
Sobert wrote:

We changed a lot of stuff on the reward section and made sure that the new and time limited reward were working but forgot about this one. A fix will be deployed on monday and you should be able to redeem it around monday evening (evening for France).

hi. this fix is available for Endless space 1 ?

It worked for me today.  I got Endless Space 1 Definitive Edition on Steam after trying again today.  Thanks!

what about the collection?

I think the collection is the definite edition + a dlc? If that's not it, then I didn't get it either

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3 years ago
Jan 28, 2022, 4:47:49 AM

Still the issue here :( "Already claimed" while nothing appears in my Steam account. Can you help please?

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3 years ago
Feb 3, 2022, 4:04:17 AM
OMG. this whole thing is just so confusing
LaSauvage wrote:
GAZAYOUTH93X wrote:
madagascaradam wrote:
Arrakiss37800 wrote:
Sobert wrote:

We changed a lot of stuff on the reward section and made sure that the new and time limited reward were working but forgot about this one. A fix will be deployed on monday and you should be able to redeem it around monday evening (evening for France).

hi. this fix is available for Endless space 1 ?

It worked for me today.  I got Endless Space 1 Definitive Edition on Steam after trying again today.  Thanks!

what about the collection?

I think the collection is the definite edition + a dlc? If that's not it, then I didn't get it either


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