Please help.

I got the same issue

same to me

same 

Hello.

From the screenshot I see that you redeemed the deep freeze DLC and not DOTE. You need to first redeem DOTE to have it in your library (sometimes you need to restart steam's client to see it appearing)

I made a mistake of redeeming the DLC first, then claiming the game. The game has not appeared in my " Licenses and product key activation " page. Only DLC.

Now the issue is when i try to reclaim it again, it wont let me. The claim is dimmed and says "Already claimed".

To see if the issue on my end. I claimed some other DLC for Endless Space 2 e.g: Community Challenge Add-on & Muck & Makers Update...both show in licences page in my library in steam.

Further i unlinked my steam account and relinked it again.. the problem persists. 

@ADMIN, any help would be appreciated.Thanks

Hey Mushabar, you should be able to redeem the reward now.

hello, the same issue

Hey Alexost82, the reward should be redeemable again.

Sobert, thanks for help!

@Sobert, Super helpful. Thank you very much!!

I was afraid i was going to miss this offer. Reclaimed button appeared and i claimed it again. This time it worked!

MattMcCoy wrote:

Hello, I have the same issue now
...too late?

Thx

Seems to be the case, it says "Temporarily out of stock! We will be re-filling shortly, thanks for your patience." for me.

Sobert wrote:

Hey Alexost82, the reward should be redeemable again.

Hey, I have the same issue.

Basically I click on the Redeem Banner -> Steam -> Sign in (on steamcommunity) -> ALLOW -> back to the redeem banner. Nothing happens.

Hello, 

Same here,  allow to redeem, and nothing :(

saltysoso wrote:

Sobert wrote:

Hey Alexost82, the reward should be redeemable again.

Hey, I have the same issue.

Basically I click on the Redeem Banner -> Steam -> Sign in (on steamcommunity) -> ALLOW -> back to the redeem banner. Nothing happens.

I have the same issue. I click on redeem, sign in, allow only to start the cycle again.