Time to hotfix this asap 

we paid a game and we cant play.

All workaround in this foruum dont work for a lot of us

I'm experiencing the same problem as described by Triggy.

Never played the beta, so deleting files inside \Users\...\Documents\Humankind doesn't fix anything.

Error message in "Diagnostics..." file:

[EGS] [LogEOS] [Warning] Error response received from backend. ServiceName=[OAuth], OperationName=[TokenGrant], Url=[], HttpStatus=[400], ErrorCode=[errors.com.epicgames.oauth.scope_consent_required], NumericErrorCode=[58005], ErrorMessage=[The user has not consented to required scopes.]

In my case the game crashes just after SEGA logo in the initial video has been displayed. No error message - just back to desktop.

Posted over here as well. I am having the same issue as zepierre. The OAuth error is documented here and does not seem like something resetting files or restarting will help. Just in case the CorrId is helpful for debugging, here is mine.

[EGS] [LogEOS] [Warning] Error response received from backend. ServiceName=[OAuth], OperationName=[TokenGrant], Url=[], HttpStatus=[400], ErrorCode=[errors.com.epicgames.oauth.scope_consent_required], NumericErrorCode=[58005], ErrorMessage=[The user has not consented to required scopes.], CorrId=[EOS-OXmMyqouDUKc_zl0kzQOQw-mc-pwws-CUGm_6co6YajGQ-DW-cOQtnM0y5AMsIQQjM1A]

Same issue here. Digital Deluxe edition on Epic. 100% crash, same oauth error in logs. Crash call stack is:

0x00007FFB090AB493 (EOSSDK-Win64-Shipping) EOS_Auth_Token_Release
0x00007FFB090A8F76 (EOSSDK-Win64-Shipping) EOS_Auth_Token_Release
0x00007FFB0912A1FC (EOSSDK-Win64-Shipping) EOS_Ecom_CatalogRelease_Release
0x00007FFB094A629A (EOSSDK-Win64-Shipping) EOS_Stats_Stat_Release
0x00007FFB094A4E52 (EOSSDK-Win64-Shipping) EOS_Stats_Stat_Release
0x00007FFB0914C8A4 (EOSSDK-Win64-Shipping) EOS_Ecom_Transaction_Release
0x0000024C27115D0A (Amplitude.EGS) Epic.OnlineServices.Bindings.EOS_Platform_Tick()
0x0000024C27115C73 (Amplitude.EGS) Epic.OnlineServices.Platform.PlatformInterface.Tick()
0x0000024C2710E33B (Amplitude.EGS) <DoAuthInterfaceLogin>d__25.MoveNext()
0x0000024C243AA698 (Amplitude) Amplitude.Coroutine.Run()
0x0000024C243AA5B8 (Amplitude) <EnumerableRun>d__37.MoveNext()
0x0000024C243A8B5C (UnityEngine.CoreModule) UnityEngine.SetupCoroutine.InvokeMoveNext()
0x0000024C243A8C87 (UnityEngine.CoreModule) <Module>.runtime_invoke_void_object_intptr()
0x00007FFB3E85E630 (mono-2.0-bdwgc) mono_get_runtime_build_info
0x00007FFB3E7E2AC2 (mono-2.0-bdwgc) mono_perfcounters_init
0x00007FFB3E7EBB1F (mono-2.0-bdwgc) mono_runtime_invoke
0x00007FFB2D5E4FBD (UnityPlayer) scripting_method_invoke
0x00007FFB2D5E2222 (UnityPlayer) ScriptingInvocation::Invoke
0x00007FFB2D5C5915 (UnityPlayer) Coroutine::Run
0x00007FFB2D346144 (UnityPlayer) DelayedCallManager::Update
0x00007FFB2D474A1A (UnityPlayer) ExecutePlayerLoop
0x00007FFB2D474AC0 (UnityPlayer) ExecutePlayerLoop
0x00007FFB2D478818 (UnityPlayer) PlayerLoop
0x00007FFB2D23D4BA (UnityPlayer) PerformMainLoop
0x00007FFB2D23BB2D (UnityPlayer) MainMessageLoop
0x00007FFB2D240C02 (UnityPlayer) UnityMainImpl
0x00007FFB2D241B1B (UnityPlayer) UnityMain

Same issue on my PC, deleting the Humankind folder in Documents did nothing; verifying install did nothing, uninstall/reinstall did nothing...

Hello!

In order for us to fully investigate this issue we need the following:

- The full diagnostics logs. These are time stamped, and any time you close and relaunch the game, new ones are started. Please grab all diagnostics logs after trying to launch the game. These are by default located in \Users\[username]\Documents\Humankind\Temporary Files

Thank you for taking the time to send us this report.

lick on buttons to toggle visibility. Click on STACK buttons to toggle visibility of stack traces.

11:03:59:338NoneSTACKWaiting for scene (#0, name: 'Mercury (Main)') to be loaded...

11:03:59:390NoneSTACKScene (#0, name: 'Mercury (Main)') has been loaded.

11:03:59:391NoneSTACKAmplitude.Framework version 2.5.16+496d0d3f13.

11:03:59:391NoneSTACKStarting the application, version is V1.01.0034-S10, RELEASE (64-bit Standalone, build: 163265)...

11:03:59:391NoneSTACKMultiplayer cross-compatibility version is 34756d97f5febd78125233b777845947.

11:03:59:412NoneSTACKParsing the command line arguments...

11:03:59:423NoneSTACKLoading registry file 'G:/HUMANKIND/Registry.xml'...

11:03:59:444NoneSTACKRegistry file 'D:\Users\bruno\Documents\Humankind\Registry.xml' does not exist.

11:03:59:501NoneSTACKLoading plugin scene 'Assets/Scenes/Plugins/Platform/EGS (Platform).unity'...

11:03:59:559NoneSTACKAssetDatabase.Load GraphicsLowLevel

11:03:59:575NoneSTACKAssetProvider 'instancingandfx.assetbundle' has been mounted.

11:03:59:577NoneSTACKAssetProvider 'mercury.data.shared.assetbundle' has been mounted.

11:03:59:602NoneSTACKLoading plugin scene 'Assets/Scenes/Plugins/Transportation/Photon (Transportation).unity'...

11:03:59:616NoneSTACKLoading plugin scene 'Assets/Scenes/Plugins/Backtrace/Backtrace.unity'...

11:03:59:646NoneSTACK[EGS] EGS initialization

11:03:59:657NoneSTACKusing Credentials, Type = ExchangeCode, Id = , Token = cb9a111692fa4beea37425d08106d3d4

11:03:59:673NoneSTACK[EGS] [LogEOSOverlay] [Verbose] Tick thread starting...

11:03:59:673NoneSTACK[EGS] [LogEOS] [Info] Updating Platform SDK Config, Time: 2.001658

11:04:00:142NoneSTACK[EGS] [LogEOS] [Info] SDK Config Platform Update Request Successful, Time: 2.471003

11:04:00:143NoneSTACK[EGS] [LogEOSAnalytics] [Info] Start Session (User: ...)

11:04:00:143NoneSTACK[EGS] [LogEOSAnalytics] [Verbose] Record Event: SDKOverlayComponent.Init

11:04:00:143NoneSTACK[EGS] [LogEOSAnalytics] [Verbose] Record Event: Overlay.OverlayLoaded

11:04:00:143NoneSTACK[EGS] [LogEOSAnalytics] [Verbose] Record Event: Overlay.ClientApi.ObserveBrowserStatus

11:04:00:143NoneSTACK[EGS] [LogEOSAnalytics] [Verbose] Record Event: Overlay.ClientApi.RegisterKeyListener

11:04:00:143NoneSTACK[EGS] [LogEOSAnalytics] [Verbose] Record Event: Overlay.GraphicsDeviceCreated

11:04:00:143NoneSTACK[EGS] [LogEOSAnalytics] [Verbose] Record Event: Overlay.GraphicsDeviceCreated

11:04:00:143NoneSTACK[EGS] [LogEOSAnalytics] [Verbose] Record Event: Overlay.OverlayInitialized

11:04:00:143NoneSTACK[EGS] [LogEOSAnalytics] [Verbose] Record Event: Overlay.LaunchRenderProcess

11:04:00:143NoneSTACK[EGS] [LogEOSAnalytics] [Verbose] Record Event: Overlay.ClientApi.RegisterJSBindings

11:04:00:143NoneSTACK[EGS] [LogEOSAnalytics] [Verbose] Record Event: Overlay.SwapChainCreated

11:04:00:143NoneSTACK[EGS] [LogEOSAnalytics] [Verbose] Record Event: EOSSDK.HTTP.Complete

11:04:00:143NoneSTACK[EGS] [LogEOSAnalytics] [Warning] EOS SDK Analytics disabled for route [1].

11:04:00:144NoneSTACK[EGS] [LogEOS] [Info] Updating Product SDK Config, Time: 2.471450

11:04:00:144NoneSTACK[EGS] [LogEOSAnalytics] [Verbose] Record Event: Overlay.ClientApi.RegisterJSBindings

11:04:00:299NoneSTACK[EGS] [LogEOSAnalytics] [Verbose] Record Event: EOSSDK.HTTP.Complete

11:04:00:300NoneSTACK[EGS] [LogEOSConnect] [Verbose] ConnectClientAuthTask Success

11:04:00:300NoneSTACK[EGS] [LogEOSAnalytics] [Info] Start Session (User: ...)

11:04:00:426NoneSTACK[EGS] [LogEOSAnalytics] [Verbose] Record Event: EOSSDK.HTTP.Complete

11:04:00:427NoneSTACK[EGS] [LogEOS] [Info] SDK Config Product Update Request Successful, Time: 2.756148

11:04:00:428NoneSTACK[EGS] [LogEOS] [Info] SDK Config Data - Watermark: 1569987376

11:04:00:428NoneSTACK[EGS] [LogEOS] [Info] ScheduleNextSDKConfigDataUpdate - Time: 2.756148, Update Interval: 323.765991

11:04:00:577NoneSTACK[EGS] [LogEOS] [Warning] Error response received from backend. ServiceName=[OAuth], OperationName=[TokenGrant], Url=[], HttpStatus=[400], ErrorCode=[errors.com.epicgames.oauth.scope_consent_required], NumericErrorCode=[58005], ErrorMessage=[The user has not consented to required scopes.], CorrId=[EOS-T7Uc04UvAkCkf3HGN5EiiQ-6u0bx875VEqi_0OUbOB0ZA-pmudmbv-50yYEZthtRXTEg]

11:04:00:577NoneSTACK[EGS] [LogEOSAnalytics] [Verbose] Record Event: EOSSDK.HTTP.Complete

11:04:00:577NoneSTACK[EGS] [LogEOSAuth] [Verbose] UserAuth Success

11:04:00:578NoneSTACK[EGS] [LogEOSAuth] [Info] login failed: 1014

11:04:00:578NoneSTACK[EGS] [LogEOSAuth] [Info] Exchange code login failed because scope consent is required

last patch on epic ver 11.58 change nothing. The game still crash on launch 

36h after the release the game is still unplayable

Hey,

We're working with Epic on this issue. Hopefully it should be fixed soon. 

Sorry for the inconvenience :(

Hey, could you please try again and let me know if it works now ? 

@Astamarr is issue with the same code this morning and it's now allowing me to launch the game. I believe this specific issue is resolved.

This issue does appear to be resolved for me now. Thanks!

Ive got the same error nothing is working, and the game diddnt create the folder for diagnostics for me so none are being created.

Constar wrote:

Ive got the same error nothing is working, and the game diddnt create the folder for diagnostics for me so none are being created.

Ensure you have the latest patch from Steam

After trying everything, this fix finaly helped me: removing/renaming, EOSSDK-Win64-Shipping.dll.

(Path: Humankind\Humankind_Data\Plugins\x86_64\EOSSDK-Win64-Shipping.dll )

Uninstalling Epic Gmaes Launcher didn't help me here before. The log I posted before suggested it was memory problem (with I knew wasn't the real issue after I did some tests and checks after learning that).

I still don't know why that file is making such difference, and making the log produce those different errors, but I can finally play.

Seems to be working now. 

Astamarr wrote:

Hey, could you please try again and let me know if it works now ? 

Same issue here. I've tried everything including  renaming (Path: Humankind\Humankind_Data\Plugins\x86_64\EOSSDK-Win64-Shipping.dll ) 

I've reinstalled a few times to no avail.  

I played a lot yesterday, 17 August. Today my issues started when i tried loading the save game from yesterday.  I checked the Steam discussion board and it said to delete the "Humankind" folder from my user profile so i moved the folder to another location.  Now the entire game doesnt start. I get as far as the "Sega" Logo on the start video and the screen goes black. Please Help!

Here is my most recent Player.log .   I do not think the diagnostic log is updating since i removed the Humankind folder from C:/users.  but i've attached it as well. 

Player.log

Diagnostics (2021'08'18 @1940'15''124''').html

ericloddeke wrote:

Same issue here. I've tried everything including  renaming (Path: Humankind\Humankind_Data\Plugins\x86_64\EOSSDK-Win64-Shipping.dll ) 

I've reinstalled a few times to no avail.  

I played a lot yesterday, 17 August. Today my issues started when i tried loading the save game from yesterday.  I checked the Steam discussion board and it said to delete the "Humankind" folder from my user profile so i moved the folder to another location.  Now the entire game doesnt start. I get as far as the "Sega" Logo on the start video and the screen goes black. Please Help!

I just got it to work besides the fact that it blew away my profile/persona but i should be able to get it back. 

its back by deleting C:\Users\elodd\OneDrive\Documents\Humankind . 

Hello,

I'm using the Epic game store Humankind and i have the following error :

I have tried some workaround to launch the game
Running the game as an administrator and i have the following error

I have done a verity same error.

With the reinstallation, I have the same error to.

There is my DXdiag

DxDiag.txt

And the log files

Temporary Files.zip

Same problem : "The user has not consented to required scopes." What did that mean ? What can I do ?

Delete fields C:\Users\<user name>\Documents\Humankind\Temporary Files don't change anything.

You want make bether than Civilization ?

- Civilization never gave me a problem when I started...

- I can play at Civilization.

So today : Civilization 1 / Humankind 0

Pour info, sur le problème "The user has not consented to required scopes. ", après avoir purgé tout ce que je pouvais purger (répertoires temporaires, caches, réinstallation, ...) je tombe sur : l'erreur "LS-0013: Game is unable to launch".

Des fichiers trouvés dans : C:\Users\<user name>\AppData\Local\Temp\AMPLITUDE Studios\Humankind\Crashes\Crash_2021-08-19_091622062

error.log

Player.log

Les logs du premier crash (première tentative de lancer du jeu).

I have the same issue. Purchased through Epic Store.

1. I have deleted the Close Beta file in Documents
2. Verified install
3. Set Administrator to Epic Store, tried the HumanKind exe but that cause another crash so reverted.
4. Updated driver, C++ and DirectX.
5. Turned off Geforce Experience overlay, this got me futher into the launch, strangly to where I see a single frame counter in top left and the game mouse icon then craches again.

I have purchased it on Epic Store, yet my Geforce Experience, says it is the epic games install location, but wants to launch through steam when I try launch there.

Player.log

Diagnostics (2021'08'20 @1759'27''030''').html

crash.dmp

error.log

Player.log

Getting these errors:
[LogEOS] [Warning] Error response received from backend. ServiceName=[OAuth], OperationName=[TokenGrant], Url=[<Redacted>], HttpStatus=[400], ErrorCode=[errors.com.epicgames.oauth.scope_consent_required], NumericErrorCode=[58005], ErrorMessage=[The user has not consented to required scopes.]

Shataraterevar wrote:

After trying everything, this fix finaly helped me: removing/renaming, EOSSDK-Win64-Shipping.dll.

(Path: Humankind\Humankind_Data\Plugins\x86_64\EOSSDK-Win64-Shipping.dll )

Uninstalling Epic Gmaes Launcher didn't help me here before. The log I posted before suggested it was memory problem (with I knew wasn't the real issue after I did some tests and checks after learning that).

I still don't know why that file is making such difference, and making the log produce those different errors, but I can finally play.

Didn't work

Pour info, dans le fichier Diagnostics :    Loading registry file 'C:/Program Files/Epic Games/HUMANKIND/Registry.xml'...

                                                               Registry file 'C:\Users\Emeric\Documents\Humankind\Registry.xml' does not exist.

Donc j'imagine que le programme se rabat sur une version par défaut... et à priori oui puisque le fichier est créé une fois le crash établi.

Mais il y a :                                             18:49:01:937 None using Credentials, Type = Developer, Id = , Token =

Donc à priori : Id à NULL et Token à NULL. Et Type à "Developer". Bon. Pourquoi pas ? (ça ne ressemblerait pas à une configuration de travail, ça ?)

Puis :                                                      18:49:01:950 None [EGS] [LogEOSAuth] [Error] Invalid parameter EOS_Auth_Credentials.Id reason: must not be null or empty 

...Ca sent pas bon...

Puis :                                                      [EGS] Auth Login failed : InvalidParameters

                                                               [EGS] [LogEOSEcom] [Error] Invalid parameter EOS_Ecom_QueryOffersOptions.LocalUserId reason: must be the ID for a logged in user

Si l'ID est resté à NULL, forcément ça grippe un peu...

Ce qui donne à priori :                            Using digital distribution credentials: '', 0x0000000000000000, EGS.
Ca sent encore le null, ça.

                                                               [EGS] CopyUserAuthToken : InvalidParameters 

Ce qui semble logique si l'ID est toujours NULL et que, forcément, rien n'a été trouvé comme User associé à un ID NULL (c'est un cas par défaut ?).

...

C'est moi où il y a bien un test sur l'ID, mais qu'une fois qu'il est identifié comme NULL le programme continue quand même ?

Comme si on avait un

if (ID != NULL) ... /*OK on continue en utilisant l'ID */

else                 ... /* Prend l'ID par défaut */

Mais que l'ID par défaut est aussi à NULL.

Puis :                                                       18:49:08:463 None The database of type 'Amplitude.Framework.Input.ActionDefinition' has overriden an element because its key name 'RenameSelected' was already registered for the same revision number #1.

On sent qu'il essaye de faire quelque chose...

Plus loin :                                                 18:49:08:960 None [EGS] QueryOwnership failed with result : InvalidUser

                                                                18:49:08:960 None Object reference not set to an instance of an object

                                                                18:49:08:975 None [EGS] Logout failed : InvalidUser

Donc l'ID à NULL => User à NULL => ... euh... ben rien, justement.

                                                                18:49:08:976None[EGS] [LogEOSAnalytics] [Info] Start Session (User: ...)

Au temps pour moi : ID=NULL => User="..." => ... Ah, non. Toujours rien en fait.

En fait, c'est assez pénible de ne pas avoir de nouvelles ni d'Amplitude ni d'Epic Games sur le fait que le plantage est en cours d'investigation ou pas.

Bon. Ben, je vais aller me faire une partie de Civilization en attendant. :)

H0lyX wrote:

Shataraterevar wrote:

After trying everything, this fix finaly helped me: removing/renaming, EOSSDK-Win64-Shipping.dll.

(Path: Humankind\Humankind_Data\Plugins\x86_64\EOSSDK-Win64-Shipping.dll )

Uninstalling Epic Gmaes Launcher didn't help me here before. The log I posted before suggested it was memory problem (with I knew wasn't the real issue after I did some tests and checks after learning that).

I still don't know why that file is making such difference, and making the log produce those different errors, but I can finally play.

Didn't work

didn't work too.

Kerensky18 wrote:

Getting these errors:
[LogEOS] [Warning] Error response received from backend. ServiceName=[OAuth], OperationName=[TokenGrant], Url=[<Redacted>], HttpStatus=[400], ErrorCode=[errors.com.epicgames.oauth.scope_consent_required], NumericErrorCode=[58005], ErrorMessage=[The user has not consented to required scopes.]

From Epic Games website :

About the Epic authentication issue: we are updating the Epic SDK in the next patch, it should fix it.

@Lt_Miles ETA for the hotfix ? (sorry but it is quite frustrating)

Lt_Miles wrote:

About the Epic authentication issue: we are updating the Epic SDK in the next patch, it should fix it.

And, when did it release ? 

Le lanceur Epic Games s'est mis à jour il y a quelques minutes, mais le jeu ne se lance pas.

Pour info, le nom de mon compte a changé entre la bêta (nom du compte : "Goleme_Pabr") et la version finale (nom du compte : "Laird_Goleme").

Si par exemple la version finale essaye de récupérer la config du compte en utilisant le nom de compte précédent, ça pourrait poser problème.

Lt_Miles wrote:

About the Epic authentication issue: we are updating the Epic SDK in the next patch, it should fix it.

One week and no patch. Apparently devs consider this to be nonurgent issue. Game not running - meh. Just wait for a next scheduled patch.

Sorry, but I'm going to buy Civilization instead.

Have fun with diagnostics file. Hope it well help some player who is ok with paying full price for a game which fails to launch.

Diagnostics (2021'08'29 @0223'16''505''').html

One week and no patch. Apparently devs consider this to be nonurgent issue. Game not running - meh. Just wait for a next scheduled patch.

Sorry, but I'm going to buy Civilization instead.

From the marketing point of view not fixing this bug on Epic platform can be a profitable delay for Games2Gather - a few eager players could buy this game once more on Steam platform, increasing company revenues. And I really hope I am wrong on this point.

Arrowline wrote:

One week and no patch. Apparently devs consider this to be nonurgent issue. Game not running - meh. Just wait for a next scheduled patch.

Sorry, but I'm going to buy Civilization instead.

From the marketing point of view not fixing this bug on Epic platform can be a profitable delay for Games2Gather - a few eager players could buy this game once more on Steam platform, increasing company revenues. And I really hope I am wrong on this point.

No, there is no point in this at all, since there is a refund option (policy on Epic is the same as for Steam: less than 2 hours played (obviously checked, since game is not launching) and less than two weeks old). And people who have taken this course of action would be much less eager to buy a game in other stores after this kind of service

have the same problem but if i make Graphikdriver new install it works and i can play

just one time if i start my pc new the same problem

i hope you can help us

The game crashes, help me