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Digital Deluxe Upgrade for Epic Games doesn't work

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3 years ago
Mar 27, 2022, 8:06:08 AM

I contacted both SEGA and Epic and I was sent here as they were unable to help. I own Digital Deluxe Upgrade but when in game it says that it is not owned by me when in Epic Store it says I own it. I'm unable to turn it on in DLC's window in Epic Games Launcher as such window isn't shown. Reinstalling or veryfing game also brings no solution. What is weird is that African Cultures work perfectly fine dispite me being also unable to turn them on in Epic DLC's menu.

Updated 2 years ago.
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2 years ago
Jun 15, 2022, 10:17:10 PM

Same issue is happening on Gamepass (with the same pattern - African Cultures work, other DLC doesn't).  I guess it's not a "Gamepass only" issue after all. 

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2 years ago
Dec 20, 2022, 9:45:14 PM

Same issue here, just bought the Heritage Collection and the digital deluxe content is marked as not owned

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2 years ago
Dec 23, 2022, 12:17:33 PM

Loving the game but it would be nice that at least someone on the support said something about the fact that we can't access content that we purchased at least a "We are investigating" and not just ignoring the post

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2 years ago
Dec 27, 2022, 1:14:25 AM

+1

Same issue on Epic Games

Heritage Collection was bought, it includes the Digital Deluxe, but the game says it is not available.

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2 years ago
Jan 6, 2023, 2:09:01 PM

Hi everyone, 


Thank you very much for your reports and your patience on that topic. We are deeply sorry for the trouble. 

We have indeed found an issue with the configuration of the heritage collection on EGS, which we are currently fixing with Epic. 


We will keep ou informed once a solution is pushed. 


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2 years ago
Jan 20, 2023, 10:12:50 AM

Hi all. 

This should work properly now, with the last "Amplified 2023" update. Please let us know if it's not the case.

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4 days ago
Oct 29, 2024, 11:00:08 AM

Emilien wrote:

Hi all. 

This should work properly now, with the last "Amplified 2023" update. Please let us know if it's not the case.

I recently bought the game on Epic Games Store with all the DLCs, but the game indicates that I do not own the Deluxe add-on even though Epic Games Store indicates that I do. All the updates are enabled in the game. What can I do to fix this problem?Humankind screenshot (29.10.2024).jpg

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