I contacted both SEGA and Epic and I was sent here as they were unable to help. I own Digital Deluxe Upgrade but when in game it says that it is not owned by me when in Epic Store it says I own it. I'm unable to turn it on in DLC's window in Epic Games Launcher as such window isn't shown. Reinstalling or veryfing game also brings no solution. What is weird is that African Cultures work perfectly fine dispite me being also unable to turn them on in Epic DLC's menu.
Same issue is happening on Gamepass (with the same pattern - African Cultures work, other DLC doesn't). I guess it's not a "Gamepass only" issue after all.
Loving the game but it would be nice that at least someone on the support said something about the fact that we can't access content that we purchased at least a "We are investigating" and not just ignoring the post
This should work properly now, with the last "Amplified 2023" update. Please let us know if it's not the case.
I recently bought the game on Epic Games Store with all the DLCs, but the game indicates that I do not own the Deluxe add-on even though Epic Games Store indicates that I do. All the updates are enabled in the game. What can I do to fix this problem?
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