SAME! except i can still use the AFrica DLC and not the latin DLC 

magnuszin wrote:

SAME! except i can still use the AFrica DLC and not the latin DLC 

Pretty dissapointing buying the pack and not being able to use it...

I've tried re-installing the game too with no luck.

Hi! Thanks for the report, we are currently investigating. Did you buy the game on the MS Store, or did you get it via GamePass?

Hi all!

Could you please try the "verify and repair" option in the xbox application? (click on the 3 dots button next to the game - Manage - Files - Verify and Repair).

We think it should fix the issue.

I've had this issue for months...

I've also been having this issue ever since purchasing the Africa and Deluxe DLC, but before the Bolivar update, I'd always been able to clear it up by restarting the game 5-10 times.  Since the Bolivar update, however, it recognizes the Africa DLC, but not the Deluxe DLC, so I can't even continue the game that I had previously saved (from when I successfully got the game to recognize all of my purchased DLC).  Verify and repair has no effect.  I'd like to try out the new Latin DLC, but am reluctant to purchase it until I know I can use it with Gamepass.

Seems to be fixed on my end too, thanks.

Sratch that, issue has re-appeared today with the latin america pack - can't continue my save file due to the content 'missing'

OctoTasty wrote:

Edit2: for whatever reason, restarting my PC seems to have fixed the issue.

Just don't shut the game down! Chances are the next time you start it back up, the Latin Pack will once again be "unowned". 

I just bought Latin American DLC. I'm very disappointed that none of these solutions work. I really could use some assistance. I bought it from the box game pass app. 

i tried to do the verify and repair, but the option doesn't show up. please help.

Having the same issue. I originally purchased the Deluxe edition - but then installed the gamepass version as well to play with friends. No matter what I click in the Xbox app to run "the collection", the gamepass version launches and only gives me access to Cultures of Africa (Deluxe and Latin are listed unowned and greyed out).

The weird thing is it seems to be sporadic and I'v been able to start games with all 3 and then come back the next day and unable to continue save due to the extra content turning off.

Has anyone bought the game to see if that fixed the issue? (I don't really wanna throw money at a problem that I didn't cause, but I wanna play my game >.>)

yes, I brought it and it hasn't fixed it.

Hi everyone. Thanks again for your reports and patience.

We've been able to isolate what we think is causing the issue, and we are working on a fix. We will let you know when it's ready.

Emilien wrote:

Hi everyone. Thanks again for your reports and patience.

We've been able to isolate what we think is causing the issue, and we are working on a fix. We will let you know when it's ready.

Do you have an idea what is causing the game to get stuck on the loading screen by any chance just got it on game pass yesterday and when I try loading into a game loading gets like halfway and gets stuck there.

Hi everyone.

We've been able to identify precisely what was causing the bug, and we are in the process of fixing it. We still have to test our fix properly and send it to certification to Microsoft. We expect to release a new version of the game early next week with the fix.

Please note that the hotfix patch releasing today does not solve the issue.

Thank you again for your help and your patience on this.

Lilzone wrote:

Emilien wrote:

Hi everyone. Thanks again for your reports and patience.

We've been able to isolate what we think is causing the issue, and we are working on a fix. We will let you know when it's ready.

Do you have an idea what is causing the game to get stuck on the loading screen by any chance just got it on game pass yesterday and when I try loading into a game loading gets like halfway and gets stuck there.

Hey,

we'll need a fwe files from you to try figure out why it gets stuck. Could you check your Documents/Humankind folder and send us:

• Diagnostic files (needs to be compressed as a zip or rar file or the upload will fail), found in PC:\Users\[username]\Documents\Humankind\Temporary Files 
• Player.Log, found in: Users\[username]\AppData\LocalLow\AMPLITUDE Studios\Humankind This folder is hidden by default. You will need to reveal hidden folders (https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2 )
• If you are trying to load a save, the save file as well.

Ideally, make a new thread to report this, to help us keep the different bug reports properly organized.

Hi everyone.

Version 1.0.12.2616 has been released and should fix the issue on MS Store.

Please make sure your game is updating, and let us know if you still have issues with additional content.

How is this still an issue? Amplitude what's the situation here?

This problem happened to me with the latest Oceania DLC. I have all the previous DLC and now I can only play with the latest one.