Hoping to get some assistance with this issue I'm having:

Installed the bolivar update this morning and purchased the new DLC, fired up the game and now both cultures of africa (have owned since release) and cultures of latin america are displaying 'not owned' status which is negating the ability to activate them both via the toggle switch. Has anybody encountered this issue?

Have tried disconnecting/reconnecting G2G account, restarted gamepass and PC - both DLCs are showing as owned on the Gamepass app and in the Windows store.

Hi i have got mine on xbox game pass and bought the 2 DLCs. Have reinstalled and verified and repaired it twice. Does not fix issue

Verified and reapaired now both DLCs dont work

I can also confirm that I'm having the same issue, bought the DLC through gamepass this morning, and it's saying I don't own the content. I verified the game files, even uninstalled the game and reinstalled it, but it still says I don't own it.

edit: it's been fixed and now I don't have any issues.

I'm having the same issue. I bought Cultures of Latin America and Cultures of Africa from the Gamepass Store and only Cultures of Africa shows up as available.

Edit: neither reinstalling or verify and repair seem to fix the issue.

Edit2: for whatever reason, restarting my PC seems to have fixed the issue.

I'm also having this issue with the Latin America DLC using gamepass. Xbox App tells me that it is installed and ready to use in game, but when opened it only shows the Africa DLC as playable. Also used to have the Deluxe upgrade bundle too and that is also showing the same, installed on Xbox App but not available in game.

Edit to add: After just trying again after hoping that sleep would solve the issue, I'm now no longer able to even play with the Africa DLC. To clarify all DLCs are showing as owned in Xbox app, and MS Store, but in game I am unable to enable them.

I have purchased the DLC on Steam. Restarting the computer, unplugging the profile or verifying integrity does not work. UPDATE: I installed the latest public version of the game. Before that I had the beta version of the new update. DLC works in the latest version of the public update.

Same issue also occurring for me using Xbox Game Pass.

Africa DLC is playable but Latin America DLC is inactive ~90% of the time. Xbox App and the store also say dlc is installed and ready. Verifying/Repairing/Reinstalling have been tried and nothing has consistently worked.

Edit: Now even Africa dlc isn't working

Edit 2: Checked again as of 6/16/2022 and the Africa DLC works again but not the Latin America DLC

Edit 3: Game worked with dlc yesterday but the Latin America DLC vanished again today (6/19/2022)

Edit 4: 6/19/2022 GMT+9 1:52PM Left PC running for a while and... it works again? I think I'm going to keep a log of when it dies and when it works from now on

I'm also having the same issue; I've even brought the game so it's not on the gamepass and it still didn't fix the issue.

It seems to be a weird it's there but isn't, as it gives me the option to buy the Deluxe edition (it loads up the Microsoft store when clicked) but not the two culture packs I own.

Edit:
Generally, I get the Cultures of Africa pack working just not Latin America Pack

So far have:

• Re-installed
• Restarted multiple times
• relogged Xbox app and Microsoft store
• Verify and repair via xbox app
• Repaired and reset via Apps & features
• deleted Humankind folder in My Documents
• contacted "Xbox Gamers" support
• Set both gamelanuchhelper.exe and humandkinda.exe to run as admin (and repeated above steps, individually and together)
• shut OneDrive (aka running out of ideas)