Bug description

After the Logo movies the game takes me to a loading screen and loads until roughly 80% (ca. till it reaches the hand logo in the downside right corner) and stays stuck there until windows gives me a "no response" message.

Steps to reproduce

1: Start the game. Wait till loading screen -> bug.

Expected behavior

I expected the game to load and take me to the main menu.

Notes

I have already tried all fixes listed in the master fix list here and on the steam forums. I have checked for any 3rd party audio software. I have not participated in the open beta, but did the "delete documents" fix anyway with no success. I do not have epic game store currently installed nor had i ever.

I have created a forum thread on day one of full release but so far no dev has replied to my problems, so i created this one.  I am aware of similar issues of others in other threads and followowed those closely and attempted fixes there mentioned.

The problem persists since day one and has not been fixed by updates or hotfixes, yet.

All other games, including unity games work fine on my pc.

Requested Files:

DxDiag.txt

Diagnostics (2021'08'23 @1818'41''056''').html

Player.log

yes, i did all of that as per the suggested fixes list. Reinstalled runtimes as my first attempt of fixing this and updated all drivers.

In  your dxdiag there is this one thing that stands out:

------------ DxDiag Notes ------------

Display Tab 1: No problems found.

Sound Tab 1: The file P17.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.

Input Tab: No problems found.

Your sound card drivers are up-to-date? You also have a lot of USB devices installed currently. Have you tried removing (unplugging) all but the necessary ones (mouse/keyboard) to play the game?

Also have you tried doing this:

On Steam, open the Properties of the game and add -force-vulkan in the launch options field ?

yup it's a dedicated gtx. not sure about the sound card right now....

sound driver reinstall did nothing, sadly. Also i'm now over 2 hours just looking at that opening screen while attempting to fix things, so there goes my refund option.

Well i will try this tomorrow i am too tired for further fiddling right now.  thx thedarkrwaith for some suggestions, atleast. Very strange this, every other game runs without any problems so i am 99% sure the problem ist NOT on my end. Still would love to hear from a dev about this, or if there are fixes regarding this on the way, since i'm not the only one who reported this. (some have pretty similar diag logs to mine)

Saikana wrote:

Hello!

Could I ask you for an updated DxDiag if you've made changes to your video card/audio drivers? Just to make sure the information I pass on to the rest of the team is up to date to reflect all the troubleshooting steps you took above!

Thank you!

sure thing, these are my latest logs as of yesterday night:

Diagnostics (2021'08'26 @0017'16''072''').html

DxDiag.txt

Player.log

I'm noticing that the P17.sys is unsigned (which is troubling)

I'd probably start with updating your soundblaster drivers, unsigned audio drivers shouldn't be something Creative is doing

satoru wrote:

I'm noticing that the P17.sys is unsigned (which is troubling)

I'd probably start with updating your soundblaster drivers, unsigned audio drivers shouldn't be something Creative is doing

i even completely reinstalled them as mentioned above AND deactivated my soundcard via BIOS to make sure it isn't the source of the error....

The driver is the latest one from Creative. I also find it strange it's unsigned but it seems it's support has been halted:

downloaded from: https://support.creative.com/Products/ProductDetails.aspx?catID=1&subCatID=207&prodID=17510&prodName=Sound+Blaster+5.1+VX&subCatName=Others&CatName=Sound+Blaster as you can see it is 6 years old but i haven't found an official newer one for my soundcard when prompting a driver update via device manager or windows update.