I have linked the account, downloaded the game on Steam. But it won't start for me. I have also checked game integrity and it's complete. 

There are a few things that might help troubleshoot this!

An update was just rolled out on steam and should ask you to install c++ 2013 redistribuables. Hopefully this helps. If not, could you go to Documents > Humankind and delete the Users folder? We've also had some issues with some anti-virus programs, where you might need to tell it manually that the game is okay (or try disabling the anti-virus program and launching the game).

If none of these help, can you go to Documents > Humankind >Temporary files and grab a diagnostic log? Every time you launch the game it should generate a new one, so just find one that the timestamp matches up with your crash. Thank you!

Saikana wrote:

There are a few things that might help troubleshoot this!

An update was just rolled out on steam and should ask you to install c++ 2013 redistribuables. Hopefully this helps. If not, could you go to Documents > Humankind and delete the Users folder? We've also had some issues with some anti-virus programs, where you might need to tell it manually that the game is okay (or try disabling the anti-virus program and launching the game).

If none of these help, can you go to Documents > Humankind >Temporary files and grab a diagnostic log? Every time you launch the game it should generate a new one, so just find one that the timestamp matches up with your crash. Thank you!

I also have the same problem with jeffyumz. I tried looking in Temporary files for diagnostic log after I tried to run the game and crash but there's nothing in the folder except Readme

Narsid wrote:

Saikana wrote:

There are a few things that might help troubleshoot this!

An update was just rolled out on steam and should ask you to install c++ 2013 redistribuables. Hopefully this helps. If not, could you go to Documents > Humankind and delete the Users folder? We've also had some issues with some anti-virus programs, where you might need to tell it manually that the game is okay (or try disabling the anti-virus program and launching the game).

If none of these help, can you go to Documents > Humankind >Temporary files and grab a diagnostic log? Every time you launch the game it should generate a new one, so just find one that the timestamp matches up with your crash. Thank you!

I also have the same problem with jeffyumz. I tried looking in Temporary files for diagnostic log after I tried to run the game and crash but there's nothing in the folder except Readme

I am having the same problem as yours. No diagnostic log, only readme.txt in the temporary files. Tried repairing the c++ visual 2013 redistribution but still doesn't work.

And nothing with anti-virus? Hmm. Can you go here: C:\Users\[User]\AppData\LocalLow\AMPLITUDE Studios\Humankind and grab the player.log file? There might be something in there that could help. A DxDiag would also be helpful! :D

And here's DxDiag

DxDiag.txt

I see that your GPU is a AMD Radeon R7 200 Series, and only have 1GB of VRAM. Is it correct ?

To be honest, i'll have to check it, but i really think 1GB of VRAM is not enough to run Humankind.

Astamarr wrote:

I see that your GPU is a AMD Radeon R7 200 Series, and only have 1GB of VRAM. Is it correct ?

To be honest, i'll have to check it, but i really think 1GB of VRAM is not enough to run Humankind.

I managed to run Victor OpenDev when it was available, is the requirement the same as the closed beta?

Same here, my log :

Initialize engine version: 2020.3.7f1 (dd97f2c94397)
[Subsystems] Discovering subsystems at path J:/SteamLibrary/steamapps/common/Humankind OPENDEV/Humankind_Data/UnitySubsystems
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: NVIDIA GeForce GTX 980 Ti (ID=0x17c8)
Vendor:
VRAM: 6097 MB
Driver: 27.21.14.5671
D3D11 device created for Microsoft Media Foundation video decoding.
<RI> Initializing input.

<RI> Input initialized.

<RI> Initialized touch support.

Odin Serializer ArchitectureInfo initialization with defaults (all unaligned read/writes disabled).
0x00007ffed28e239c (UnityPlayer)
0x00007ffed28e71b3 (UnityPlayer)
0x00007ffed28d131d (UnityPlayer)
0x00007ffed32a75d9 (UnityPlayer) UnityMain
0x00007ffed2d06494 (UnityPlayer) UnityMain
0x00007ffec891d851 (GameAssembly) WaitForActivation
0x00007ffec890f047 (GameAssembly) WaitForActivation
0x00007ffeaa5dadfc (GameAssembly)
0x00007ffeaa92ecb9 (GameAssembly) UnityPalGetTimeZoneDataForID
0x00007ffeaa91c9ba (GameAssembly) UnityPalGetTimeZoneDataForID
0x00007ffead684b5f (GameAssembly) ReadZStream
0x00007ffead68864f (GameAssembly) ReadZStream
0x00007ffeac1b27ba (GameAssembly) ReadZStream
0x00007ffeacb839e7 (GameAssembly) ReadZStream
0x00007ffead44884f (GameAssembly) ReadZStream
0x00007ffead604d20 (GameAssembly) ReadZStream
0x00007ffead604379 (GameAssembly) ReadZStream
0x00007ffead602d51 (GameAssembly) ReadZStream
0x00007ffead60470f (GameAssembly) ReadZStream
0x00007ffeac709219 (GameAssembly) ReadZStream
0x00007ffeaa5a657c (GameAssembly)
0x00007ffeaa92ecb9 (GameAssembly) UnityPalGetTimeZoneDataForID
0x00007ffed2c90b58 (UnityPlayer) UnityMain
0x00007ffed2ca4832 (UnityPlayer) UnityMain
0x00007ffed25556bb (UnityPlayer)
0x00007ffed25530f3 (UnityPlayer)
0x00007ffed2cc7fc7 (UnityPlayer) UnityMain
0x00007ffed2cc8029 (UnityPlayer) UnityMain
0x00007ffed2cdc194 (UnityPlayer) UnityMain
0x00007ffed2ceccd9 (UnityPlayer) UnityMain
0x00007ffed2ce322e (UnityPlayer) UnityMain
0x00007ffed2ce1779 (UnityPlayer) UnityMain
0x00007ffed2b5f888 (UnityPlayer) UnityMain
0x00007ffed2b6048a (UnityPlayer) UnityMain
0x00007ffed2b60788 (UnityPlayer) UnityMain
0x00007ffed2b607f9 (UnityPlayer) UnityMain
0x00007ffed2c09718 (UnityPlayer) UnityMain
0x00007fff577d7034 (KERNEL32) BaseThreadInitThunk
0x00007fff57ee2651 (ntdll) RtlUserThreadStart

UnloadTime: 0.338000 ms
Odin Serializer detected whitelisted runtime platform WindowsPlayer and memory read test succeeded; enabling all unaligned memory read/writes.
0x00007ffed28e239c (UnityPlayer)
0x00007ffed28e71b3 (UnityPlayer)
0x00007ffed28d131d (UnityPlayer)
0x00007ffed32a75d9 (UnityPlayer) UnityMain
0x00007ffed2d06494 (UnityPlayer) UnityMain
0x00007ffec891d851 (GameAssembly) WaitForActivation
0x00007ffec890f047 (GameAssembly) WaitForActivation
0x00007ffead68620f (GameAssembly) ReadZStream
0x00007ffead600df0 (GameAssembly) ReadZStream
0x00007ffeaa5dadfc (GameAssembly)
0x00007ffeaa92ecb9 (GameAssembly) UnityPalGetTimeZoneDataForID
0x00007ffed2c90b58 (UnityPlayer) UnityMain
0x00007ffed2ca4832 (UnityPlayer) UnityMain
0x00007ffed2b43079 (UnityPlayer) UnityMain
0x00007ffed2b44867 (UnityPlayer) UnityMain
0x00007ffed2b5f122 (UnityPlayer) UnityMain
0x00007ffed2b5e541 (UnityPlayer) UnityMain
0x00007ffed2b6023d (UnityPlayer) UnityMain
0x00007ffed2b5ebb3 (UnityPlayer) UnityMain
0x00007ffed2b61209 (UnityPlayer) UnityMain
0x00007ffed2b61481 (UnityPlayer) UnityMain
0x00007ffed2b6a0c3 (UnityPlayer) UnityMain
0x00007ffed2b56ebd (UnityPlayer) UnityMain
0x00007ffed2912183 (UnityPlayer)
0x00007ffed291349b (UnityPlayer) UnityMain
0x00007ff6102311f2 (Humankind)
0x00007fff577d7034 (KERNEL32) BaseThreadInitThunk
0x00007fff57ee2651 (ntdll) RtlUserThreadStart

Setting up 6 worker threads for Enlighten.
Thread -> id: a6c -> priority: 1
Thread -> id: 2b74 -> priority: 1
Thread -> id: 23f0 -> priority: 1
Thread -> id: 2b34 -> priority: 1
Thread -> id: 688 -> priority: 1
Thread -> id: 10a4 -> priority: 1

You can actually attach a file and upload it! There's a button that looks like a file when you go to post. It's easy to miss.

Hmm, i've noticed you all have  "Language: Thai (Regional Setting: Thai) in your Dxdiag upload."

Are you all from Thailand ? 

Astamarr wrote:

Hmm, i've noticed you all have  "Language: Thai (Regional Setting: Thai) in your Dxdiag upload."

Are you all from Thailand ? 

i'm from Thailand and i have this issue too.

The game won't start. When launch goes to black screen one second, and close it. 

Here's my player log:

Initialize engine version: 2020.3.7f1 (dd97f2c94397)

[Subsystems] Discovering subsystems at path C:/Program Files (x86)/Steam/steamapps/common/Humankind OPENDEV/Humankind_Data/UnitySubsystems

GfxDevice: creating device client; threaded=1

Direct3D:

    Version:  Direct3D 11.0 [level 11.1]

    Renderer: NVIDIA GeForce GTX 1060 (ID=0x1c20)

    Vendor:   

    VRAM:     6052 MB

    Driver:   27.21.14.6677

D3D11 device created for Microsoft Media Foundation video decoding.

<RI> Initializing input.

<RI> Input initialized.

<RI> Initialized touch support.

Odin Serializer ArchitectureInfo initialization with defaults (all unaligned read/writes disabled).

0x00007ffb9ffc239c (UnityPlayer) 

0x00007ffb9ffc71b3 (UnityPlayer) 

0x00007ffb9ffb131d (UnityPlayer) 

0x00007ffba09875d9 (UnityPlayer) UnityMain

0x00007ffba03e6494 (UnityPlayer) UnityMain

0x00007ffb6b38d851 (GameAssembly) WaitForActivation

0x00007ffb6b37f047 (GameAssembly) WaitForActivation

0x00007ffb4d04adfc (GameAssembly) 

0x00007ffb4d39ecb9 (GameAssembly) UnityPalGetTimeZoneDataForID

0x00007ffb4d38c9ba (GameAssembly) UnityPalGetTimeZoneDataForID

0x00007ffb500f4b5f (GameAssembly) ReadZStream

0x00007ffb500f864f (GameAssembly) ReadZStream

0x00007ffb4ec227ba (GameAssembly) ReadZStream

0x00007ffb4f5f39e7 (GameAssembly) ReadZStream

0x00007ffb4feb884f (GameAssembly) ReadZStream

0x00007ffb50074d20 (GameAssembly) ReadZStream

0x00007ffb50074379 (GameAssembly) ReadZStream

0x00007ffb50072d51 (GameAssembly) ReadZStream

0x00007ffb5007470f (GameAssembly) ReadZStream

0x00007ffb4f179219 (GameAssembly) ReadZStream

0x00007ffb4d01657c (GameAssembly) 

0x00007ffb4d39ecb9 (GameAssembly) UnityPalGetTimeZoneDataForID

0x00007ffba0370b58 (UnityPlayer) UnityMain

0x00007ffba0384832 (UnityPlayer) UnityMain

0x00007ffb9fc356bb (UnityPlayer) 

0x00007ffb9fc330f3 (UnityPlayer) 

0x00007ffba03a7fc7 (UnityPlayer) UnityMain

0x00007ffba03a8029 (UnityPlayer) UnityMain

0x00007ffba03bc194 (UnityPlayer) UnityMain

0x00007ffba03cccd9 (UnityPlayer) UnityMain

0x00007ffba03c322e (UnityPlayer) UnityMain

0x00007ffba03c1779 (UnityPlayer) UnityMain

0x00007ffba023f888 (UnityPlayer) UnityMain

0x00007ffba024048a (UnityPlayer) UnityMain

0x00007ffba0240788 (UnityPlayer) UnityMain

0x00007ffba02407f9 (UnityPlayer) UnityMain

0x00007ffba02e9718 (UnityPlayer) UnityMain

0x00007ffbe4857034 (KERNEL32) BaseThreadInitThunk

0x00007ffbe5ee2651 (ntdll) RtlUserThreadStart

UnloadTime: 0.235200 ms

Odin Serializer detected whitelisted runtime platform WindowsPlayer and memory read test succeeded; enabling all unaligned memory read/writes.

0x00007ffb9ffc239c (UnityPlayer) 

0x00007ffb9ffc71b3 (UnityPlayer) 

0x00007ffb9ffb131d (UnityPlayer) 

0x00007ffba09875d9 (UnityPlayer) UnityMain

0x00007ffba03e6494 (UnityPlayer) UnityMain

0x00007ffb6b38d851 (GameAssembly) WaitForActivation

0x00007ffb6b37f047 (GameAssembly) WaitForActivation

0x00007ffb500f620f (GameAssembly) ReadZStream

0x00007ffb50070df0 (GameAssembly) ReadZStream

0x00007ffb4d04adfc (GameAssembly) 

0x00007ffb4d39ecb9 (GameAssembly) UnityPalGetTimeZoneDataForID

0x00007ffba0370b58 (UnityPlayer) UnityMain

0x00007ffba0384832 (UnityPlayer) UnityMain

0x00007ffba0223079 (UnityPlayer) UnityMain

0x00007ffba0224867 (UnityPlayer) UnityMain

0x00007ffba023f122 (UnityPlayer) UnityMain

0x00007ffba023e541 (UnityPlayer) UnityMain

0x00007ffba024023d (UnityPlayer) UnityMain

0x00007ffba023ebb3 (UnityPlayer) UnityMain

0x00007ffba0241209 (UnityPlayer) UnityMain

0x00007ffba0241481 (UnityPlayer) UnityMain

0x00007ffba024a0c3 (UnityPlayer) UnityMain

0x00007ffba0236ebd (UnityPlayer) UnityMain

0x00007ffb9fff2183 (UnityPlayer) 

0x00007ffb9fff349b (UnityPlayer) UnityMain

0x00007ff6ce6911f2 (Humankind) 

0x00007ffbe4857034 (KERNEL32) BaseThreadInitThunk

0x00007ffbe5ee2651 (ntdll) RtlUserThreadStart

Amplitude.Framework, Version=2.0.0.0, Culture=neutral, PublicKeyToken=null : ASSERT = false, ENABLE_LOG = false, DEBUG = false, ENABLE_PROFILER = false, ENABLE_TRACE = false

0x00007ffb9ffc239c (UnityPlayer) 

0x00007ffb9ffc71b3 (UnityPlayer) 

0x00007ffb9ffb131d (UnityPlayer) 

0x00007ffba09875d9 (UnityPlayer) UnityMain

0x00007ffba03e6494 (UnityPlayer) UnityMain

0x00007ffb6b38d851 (GameAssembly) WaitForActivation

0x00007ffb6b37f047 (GameAssembly) WaitForActivation

0x00007ffb4f7bcb36 (GameAssembly) ReadZStream

0x00007ffb4d979a3e (GameAssembly) ReadZStream

0x00007ffb4efdea02 (GameAssembly) ReadZStream

0x00007ffb4ff9fdeb (GameAssembly) ReadZStream

0x00007ffb4f0b6a9c (GameAssembly) ReadZStream

0x00007ffb4d00c2f6 (GameAssembly) 

0x00007ffb4d39ecb9 (GameAssembly) UnityPalGetTimeZoneDataForID

0x00007ffba0370b58 (UnityPlayer) UnityMain

0x00007ffba0384832 (UnityPlayer) UnityMain

0x00007ffba038d835 (UnityPlayer) UnityMain

0x00007ffba00f7b24 (UnityPlayer) UnityMain

0x00007ffba022610a (UnityPlayer) UnityMain

0x00007ffba02261b0 (UnityPlayer) UnityMain

0x00007ffba0229f08 (UnityPlayer) UnityMain

0x00007ffb9ffeee4a (UnityPlayer) 

0x00007ffb9ffed4bd (UnityPlayer) 

0x00007ffb9fff2592 (UnityPlayer) 

0x00007ffb9fff349b (UnityPlayer) UnityMain

0x00007ff6ce6911f2 (Humankind) 

0x00007ffbe4857034 (KERNEL32) BaseThreadInitThunk

0x00007ffbe5ee2651 (ntdll) RtlUserThreadStart

Amplitude.Graphics, Version=2.0.0.0, Culture=neutral, PublicKeyToken=null : ASSERT = false, ENABLE_LOG = false, DEBUG = false, ENABLE_PROFILER = false, ENABLE_TRACE = false

0x00007ffb9ffc239c (UnityPlayer) 

0x00007ffb9ffc71b3 (UnityPlayer) 

0x00007ffb9ffb131d (UnityPlayer) 

0x00007ffba09875d9 (UnityPlayer) UnityMain

0x00007ffba03e6494 (UnityPlayer) UnityMain

0x00007ffb6b38d851 (GameAssembly) WaitForActivation

0x00007ffb6b37f047 (GameAssembly) WaitForActivation

0x00007ffb4f7bcb36 (GameAssembly) ReadZStream

0x00007ffb4d979a3e (GameAssembly) ReadZStream

0x00007ffb4efdea02 (GameAssembly) ReadZStream

0x00007ffb4ff9fdeb (GameAssembly) ReadZStream

0x00007ffb4f0b6a9c (GameAssembly) ReadZStream

0x00007ffb4d00c2f6 (GameAssembly) 

0x00007ffb4d39ecb9 (GameAssembly) UnityPalGetTimeZoneDataForID

0x00007ffba0370b58 (UnityPlayer) UnityMain

0x00007ffba0384832 (UnityPlayer) UnityMain

0x00007ffba038d835 (UnityPlayer) UnityMain

0x00007ffba00f7b24 (UnityPlayer) UnityMain

0x00007ffba022610a (UnityPlayer) UnityMain

0x00007ffba02261b0 (UnityPlayer) UnityMain

0x00007ffba0229f08 (UnityPlayer) UnityMain

0x00007ffb9ffeee4a (UnityPlayer) 

0x00007ffb9ffed4bd (UnityPlayer) 

0x00007ffb9fff2592 (UnityPlayer) 

0x00007ffb9fff349b (UnityPlayer) UnityMain

0x00007ff6ce6911f2 (Humankind) 

0x00007ffbe4857034 (KERNEL32) BaseThreadInitThunk

0x00007ffbe5ee2651 (ntdll) RtlUserThreadStart

Amplitude.Wwise, Version=2.0.0.0, Culture=neutral, PublicKeyToken=null : ASSERT = false, ENABLE_LOG = false, DEBUG = false, ENABLE_PROFILER = false, TRACE = false

0x00007ffb9ffc239c (UnityPlayer) 

0x00007ffb9ffc71b3 (UnityPlayer) 

0x00007ffb9ffb131d (UnityPlayer) 

0x00007ffba09875d9 (UnityPlayer) UnityMain

0x00007ffba03e6494 (UnityPlayer) UnityMain

0x00007ffb6b38d851 (GameAssembly) WaitForActivation

0x00007ffb6b37f047 (GameAssembly) WaitForActivation

0x00007ffb4f7bcb36 (GameAssembly) ReadZStream

0x00007ffb4d979a3e (GameAssembly) ReadZStream

0x00007ffb4efdea02 (GameAssembly) ReadZStream

0x00007ffb4ff9fdeb (GameAssembly) ReadZStream

0x00007ffb4f0b6a9c (GameAssembly) ReadZStream

0x00007ffb4d00c2f6 (GameAssembly) 

0x00007ffb4d39ecb9 (GameAssembly) UnityPalGetTimeZoneDataForID

0x00007ffba0370b58 (UnityPlayer) UnityMain

0x00007ffba0384832 (UnityPlayer) UnityMain

0x00007ffba038d835 (UnityPlayer) UnityMain

0x00007ffba00f7b24 (UnityPlayer) UnityMain

0x00007ffba022610a (UnityPlayer) UnityMain

0x00007ffba02261b0 (UnityPlayer) UnityMain

0x00007ffba0229f08 (UnityPlayer) UnityMain

0x00007ffb9ffeee4a (UnityPlayer) 

0x00007ffb9ffed4bd (UnityPlayer) 

0x00007ffb9fff2592 (UnityPlayer) 

0x00007ffb9fff349b (UnityPlayer) UnityMain

0x00007ff6ce6911f2 (Humankind) 

0x00007ffbe4857034 (KERNEL32) BaseThreadInitThunk

0x00007ffbe5ee2651 (ntdll) RtlUserThreadStart

Amplitude.Mercury.Fx, Version=0.0.0.0, Culture=neutral, PublicKeyToken=null : ASSERT = false, ENABLE_LOG = false, DEBUG = false, ENABLE_PROFILER = false, TRACE = false

0x00007ffb9ffc239c (UnityPlayer) 

0x00007ffb9ffc71b3 (UnityPlayer) 

0x00007ffb9ffb131d (UnityPlayer) 

0x00007ffba09875d9 (UnityPlayer) UnityMain

0x00007ffba03e6494 (UnityPlayer) UnityMain

0x00007ffb6b38d851 (GameAssembly) WaitForActivation

0x00007ffb6b37f047 (GameAssembly) WaitForActivation

0x00007ffb4f7bcb36 (GameAssembly) ReadZStream

0x00007ffb4d979a3e (GameAssembly) ReadZStream

0x00007ffb4efdea02 (GameAssembly) ReadZStream

0x00007ffb4ff9fdeb (GameAssembly) ReadZStream

0x00007ffb4f0b6a9c (GameAssembly) ReadZStream

0x00007ffb4d00c2f6 (GameAssembly) 

0x00007ffb4d39ecb9 (GameAssembly) UnityPalGetTimeZoneDataForID

0x00007ffba0370b58 (UnityPlayer) UnityMain

0x00007ffba0384832 (UnityPlayer) UnityMain

0x00007ffba038d835 (UnityPlayer) UnityMain

0x00007ffba00f7b24 (UnityPlayer) UnityMain

0x00007ffba022610a (UnityPlayer) UnityMain

0x00007ffba02261b0 (UnityPlayer) UnityMain

0x00007ffba0229f08 (UnityPlayer) UnityMain

0x00007ffb9ffeee4a (UnityPlayer) 

0x00007ffb9ffed4bd (UnityPlayer) 

0x00007ffb9fff2592 (UnityPlayer) 

0x00007ffb9fff349b (UnityPlayer) UnityMain

0x00007ff6ce6911f2 (Humankind) 

0x00007ffbe4857034 (KERNEL32) BaseThreadInitThunk

0x00007ffbe5ee2651 (ntdll) RtlUserThreadStart

Amplitude.Mercury.Terrain, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null : ASSERT = false, ENABLE_LOG = false, DEBUG = false, ENABLE_PROFILER = false, TRACE = false

0x00007ffb9ffc239c (UnityPlayer) 

0x00007ffb9ffc71b3 (UnityPlayer) 

0x00007ffb9ffb131d (UnityPlayer) 

0x00007ffba09875d9 (UnityPlayer) UnityMain

0x00007ffba03e6494 (UnityPlayer) UnityMain

0x00007ffb6b38d851 (GameAssembly) WaitForActivation

0x00007ffb6b37f047 (GameAssembly) WaitForActivation

0x00007ffb4f7bcb36 (GameAssembly) ReadZStream

0x00007ffb4d979a3e (GameAssembly) ReadZStream

0x00007ffb4efdea02 (GameAssembly) ReadZStream

0x00007ffb4ff9fdeb (GameAssembly) ReadZStream

0x00007ffb4f0b6a9c (GameAssembly) ReadZStream

0x00007ffb4d00c2f6 (GameAssembly) 

0x00007ffb4d39ecb9 (GameAssembly) UnityPalGetTimeZoneDataForID

0x00007ffba0370b58 (UnityPlayer) UnityMain

0x00007ffba0384832 (UnityPlayer) UnityMain

0x00007ffba038d835 (UnityPlayer) UnityMain

0x00007ffba00f7b24 (UnityPlayer) UnityMain

0x00007ffba022610a (UnityPlayer) UnityMain

0x00007ffba02261b0 (UnityPlayer) UnityMain

0x00007ffba0229f08 (UnityPlayer) UnityMain

0x00007ffb9ffeee4a (UnityPlayer) 

0x00007ffb9ffed4bd (UnityPlayer) 

0x00007ffb9fff2592 (UnityPlayer) 

0x00007ffb9fff349b (UnityPlayer) UnityMain

0x00007ff6ce6911f2 (Humankind) 

0x00007ffbe4857034 (KERNEL32) BaseThreadInitThunk

0x00007ffbe5ee2651 (ntdll) RtlUserThreadStart

Amplitude.UI, Version=2.0.0.0, Culture=neutral, PublicKeyToken=null : ASSERT = false, ENABLE_LOG = false, DEBUG = false, ENABLE_PROFILER = false, TRACE = false

0x00007ffb9ffc239c (UnityPlayer) 

0x00007ffb9ffc71b3 (UnityPlayer) 

0x00007ffb9ffb131d (UnityPlayer) 

0x00007ffba09875d9 (UnityPlayer) UnityMain

0x00007ffba03e6494 (UnityPlayer) UnityMain

0x00007ffb6b38d851 (GameAssembly) WaitForActivation

0x00007ffb6b37f047 (GameAssembly) WaitForActivation

0x00007ffb4f7bcb36 (GameAssembly) ReadZStream

0x00007ffb4d979a3e (GameAssembly) ReadZStream

0x00007ffb4efdea02 (GameAssembly) ReadZStream

0x00007ffb4ff9fdeb (GameAssembly) ReadZStream

0x00007ffb4f0b6a9c (GameAssembly) ReadZStream

0x00007ffb4d00c2f6 (GameAssembly) 

0x00007ffb4d39ecb9 (GameAssembly) UnityPalGetTimeZoneDataForID

0x00007ffba0370b58 (UnityPlayer) UnityMain

0x00007ffba0384832 (UnityPlayer) UnityMain

0x00007ffba038d835 (UnityPlayer) UnityMain

0x00007ffba00f7b24 (UnityPlayer) UnityMain

0x00007ffba022610a (UnityPlayer) UnityMain

0x00007ffba02261b0 (UnityPlayer) UnityMain

0x00007ffba0229f08 (UnityPlayer) UnityMain

0x00007ffb9ffeee4a (UnityPlayer) 

0x00007ffb9ffed4bd (UnityPlayer) 

0x00007ffb9fff2592 (UnityPlayer) 

0x00007ffb9fff349b (UnityPlayer) UnityMain

0x00007ff6ce6911f2 (Humankind) 

0x00007ffbe4857034 (KERNEL32) BaseThreadInitThunk

0x00007ffbe5ee2651 (ntdll) RtlUserThreadStart

Amplitude.Mercury.Data, Version=0.0.0.0, Culture=neutral, PublicKeyToken=null : ASSERT = false, ENABLE_LOG = false, DEBUG = false, ENABLE_PROFILER = false, ENABLE_TRACE = false

0x00007ffb9ffc239c (UnityPlayer) 

0x00007ffb9ffc71b3 (UnityPlayer) 

0x00007ffb9ffb131d (UnityPlayer) 

0x00007ffba09875d9 (UnityPlayer) UnityMain

0x00007ffba03e6494 (UnityPlayer) UnityMain

0x00007ffb6b38d851 (GameAssembly) WaitForActivation

0x00007ffb6b37f047 (GameAssembly) WaitForActivation

0x00007ffb4f7bcb36 (GameAssembly) ReadZStream

0x00007ffb4d979a3e (GameAssembly) ReadZStream

0x00007ffb4efdea02 (GameAssembly) ReadZStream

0x00007ffb4ff9fdeb (GameAssembly) ReadZStream

0x00007ffb4f0b6a9c (GameAssembly) ReadZStream

0x00007ffb4d00c2f6 (GameAssembly) 

0x00007ffb4d39ecb9 (GameAssembly) UnityPalGetTimeZoneDataForID

0x00007ffba0370b58 (UnityPlayer) UnityMain

0x00007ffba0384832 (UnityPlayer) UnityMain

0x00007ffba038d835 (UnityPlayer) UnityMain

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Amplitude.Mercury.WorldGenerator, Version=0.0.0.0, Culture=neutral, PublicKeyToken=null : ASSERT = false, ENABLE_LOG = false, DEBUG = false, ENABLE_PROFILER = false, ENABLE_TRACE = false

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Amplitude.Photon, Version=2.0.0.0, Culture=neutral, PublicKeyToken=null : ASSERT = false, ENABLE_LOG = false, DEBUG = false, ENABLE_PROFILER = false, ENABLE_TRACE = false

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0x00007ffb9fff349b (UnityPlayer) UnityMain

0x00007ff6ce6911f2 (Humankind) 

0x00007ffbe4857034 (KERNEL32) BaseThreadInitThunk

0x00007ffbe5ee2651 (ntdll) RtlUserThreadStart

Setting up 4 worker threads for Enlighten.

  Thread -> id: 810 -> priority: 1 

  Thread -> id: 960 -> priority: 1 

  Thread -> id: 2454 -> priority: 1 

  Thread -> id: d7c -> priority: 1 

lunes, 14 de junio de 2021 13:03
HUMANKIND V0.21.0082-S10, RELEASE (64-bit Standalone, build: 151860)

Click on buttons to toggle visibility. Click on STACK buttons to toggle visibility of stack traces.

13:03:18:634NoneSTACKWaiting for scene (#0, name: 'Mercury (Main)') to be loaded...

13:03:18:671NoneSTACKScene (#0, name: 'Mercury (Main)') has been loaded.

13:03:18:672NoneSTACKAmplitude.Framework version 2.3.191+66f6fc1db6.

13:03:18:672NoneSTACKStarting the application, version is V0.21.0082-S10, RELEASE (64-bit Standalone, build: 151860)...

13:03:18:672NoneSTACKMultiplayer cross-compatibility version is a9e2e10b0f8186bd6b1247d388019be7.

13:03:18:718NoneSTACKParsing the command line arguments...

13:03:18:727NoneSTACKLoading registry file 'C:/Program Files (x86)/Steam/steamapps/common/Humankind OPENDEV/Registry.xml'...

13:03:18:733NoneSTACKRegistry file 'C:\Users\Jeis\Documents\Humankind\Registry.xml' does not exist.

13:03:18:736NoneSTACKUnable to load DLL 'LogitechLedEnginesWrapper': The specified module could not be found.

13:03:18:736NoneSTACKCalling Application.Quit() now...

13:03:18:774NoneSTACKShutting down...

13:03:18:785NoneSTACKShutdown complete.

13:03:18:795NoneSTACKShutting down the sandbox thread...

My game version is:

App ID: 1271140
Build ID: 6854844
Installed content updated: Jul 14, 2021 at 12:10 PM

Astamarr wrote:

Ok so, it seems that the Thailand issue is a known (but very obscure) bug from unity. If it's not too much trouble, could you try to switch your Windows language to something else ?

I'm really sorry for the hassle, but i'm "pleased" to tell you that now we can narrow it down and it'll be fixed for the next build :)

@Astamarr Please don't be sorry. It works just fine now after changing the language. I apologize for wasting your time when it could be used to do something more productive.
Thank you so much for your fast and helpful responses!

when I tried to install Microsoft visual c++ redistribuable 2013 manually I got a message: a newer version of ... is already installed. 

Steam did not update anything. 

I uninstalled and reinstalled the closed beta. Still crashes on startup with "LogitechLEDEnginesWrapper.dll" The specific module could not be found - error.

AppID: 1271140

BuilsID: 6854844

Jun 14, 2021 at 1:04 PM

Can you try to install the 2012 one too ? 

@Astamarr I've changed the region and the game launched now! However, I'm now stuck on this screen with nothing to click on. This character animation is moving smoothly but there's nothing for me to click or interact.

 

Astamarr wrote:

Can you try to install the 2012 one too ? 

installed c++ redistributable 2012 too, restarted, but still same crash on startup with Unable to load DLL error Diagnostics (2021'06'14 @1349'49''371''').html

here's my dxdiag DxDiagSenseisko.txt

and player log and player-prev Player.log

Player-prev.log

@Narsid I can't believe how unlucky you are :( Could you please send me your Diagnostics.log file ? (found in documents/humankind/temporary files)

@Senseisko  Something is definitively weird here too... Could you try this (nasty) fix ? Please download this :2013 vcr.zip

Then extract both DLL next to the Humankind.exe in your install folder, and try to launch the game again

Astamarr wrote:

@Senseisko  Something is definitively weird here too... Could you try this (nasty) fix ? Please download this :2013 vcr.zip

Then extract both DLL next to the Humankind.exe in your install folder, and try to launch the game again

Did it but unfortunately no change Diagnostics (2021'06'14 @1409'21''982''').html

Did you installed the x64 bits version of the c++ 2013 redists ? Did you rebooted after ? (Sorry for the noob questions, i'm a bit out of idea right now, i might have to investigate it more)

Could you try to uninstall the x86 ones? I wonder, maybe it's linking on them instead of the x64 ones.

(God, i'm starting to HATE these things)

Astamarr wrote:

Could you try to uninstall the x86 ones? I wonder, maybe it's linking on them instead of the x64 ones.

(God, i'm starting to HATE these things)

sure - but still the same Diagnostics (2021'06'14 @1448'27''533''').html

I'm sorry mate... anyways I have to do other stuff now. I'll be back tomorrow. Let's hope for the best.

Have a good day!

I have had the worst luck with Humankind.   For Lucy, Victor and Beta it always crashes on me during the splash screen for game bootup, after I setup the game in Settings and click Start.  For Lucy I got to play 14 crash plagued turns, Victor never booted up for me no matter what I tried and there was no help from developers, and Beta is doing the same.   At least this time there appear to be some help on here.  (I deleted the users folder and installed/repaired the suggested C++ files)

Please help - I'm hoping for a real fix this time...

I have pre-purchased the game on steam when the OpenDev Victor was available, and i have not been able to download the betas. they do not show up on steam nor do they show up in my rewards account. I have linked and unlinked my steam account multiple times. is there an easy fix for this so i can play these betas?

I guess I will join the legion of people saying the game will start.  I press the start button and it try's to load then gives me the message failed after 30 attempts to connect.

Well, I downloaded the c++ 2013 redistribuable (x64) and ran the repair.  It fixed and I was finally able to enter the game after only 7 hours of trouble shooting!