There are a few things that might help troubleshoot this!
An update was just rolled out on steam and should ask you to install c++ 2013 redistribuables. Hopefully this helps. If not, could you go to Documents > Humankind and delete the Users folder? We've also had some issues with some anti-virus programs, where you might need to tell it manually that the game is okay (or try disabling the anti-virus program and launching the game).
If none of these help, can you go to Documents > Humankind >Temporary files and grab a diagnostic log? Every time you launch the game it should generate a new one, so just find one that the timestamp matches up with your crash. Thank you!
There are a few things that might help troubleshoot this!
An update was just rolled out on steam and should ask you to install c++ 2013 redistribuables. Hopefully this helps. If not, could you go to Documents > Humankind and delete the Users folder? We've also had some issues with some anti-virus programs, where you might need to tell it manually that the game is okay (or try disabling the anti-virus program and launching the game).
If none of these help, can you go to Documents > Humankind >Temporary files and grab a diagnostic log? Every time you launch the game it should generate a new one, so just find one that the timestamp matches up with your crash. Thank you!
I also have the same problem with jeffyumz. I tried looking in Temporary files for diagnostic log after I tried to run the game and crash but there's nothing in the folder except Readme
There are a few things that might help troubleshoot this!
An update was just rolled out on steam and should ask you to install c++ 2013 redistribuables. Hopefully this helps. If not, could you go to Documents > Humankind and delete the Users folder? We've also had some issues with some anti-virus programs, where you might need to tell it manually that the game is okay (or try disabling the anti-virus program and launching the game).
If none of these help, can you go to Documents > Humankind >Temporary files and grab a diagnostic log? Every time you launch the game it should generate a new one, so just find one that the timestamp matches up with your crash. Thank you!
I also have the same problem with jeffyumz. I tried looking in Temporary files for diagnostic log after I tried to run the game and crash but there's nothing in the folder except Readme
I am having the same problem as yours. No diagnostic log, only readme.txt in the temporary files. Tried repairing the c++ visual 2013 redistribution but still doesn't work.
And nothing with anti-virus? Hmm. Can you go here: C:\Users\[User]\AppData\LocalLow\AMPLITUDE Studios\Humankind and grab the player.log file? There might be something in there that could help. A DxDiag would also be helpful! :D
I also participated in the Victor Opendev just fine, but had this same issue with Lucy Opendev This is the player.log from the C:\Users\[User]\AppData\LocalLow\AMPLITUDE Studios\Humankind
Initialize engine version: 2020.3.7f1 (dd97f2c94397) [Subsystems] Discovering subsystems at path C:/Program Files (x86)/Steam/steamapps/common/Humankind OPENDEV/Humankind_Data/UnitySubsystems GfxDevice: creating device client; threaded=1 Direct3D: Version: Direct3D 11.0 [level 11.1] Renderer: NVIDIA GeForce RTX 2060 (ID=0x1f11) Vendor: VRAM: 5980 MB Driver: 27.21.14.6677 D3D11 device created for Microsoft Media Foundation video decoding. <RI> Initializing input.
Hmm, i've noticed you all have "Language: Thai (Regional Setting: Thai) in your Dxdiag upload."
Are you all from Thailand ?
I am from Thailand, but I'm studying medicine in the UK right now! I'm not sure if that interferes with troubleshotting. I can change it to English if it is going to make it any easier.
Ok so, it seems that the Thailand issue is a known (but very obscure) bug from unity. If it's not too much trouble, could you try to switch your Windows language to something else ?
I'm really sorry for the hassle, but i'm "pleased" to tell you that now we can narrow it down and it'll be fixed for the next build :)
@Wells , seems like your issue is something else. I'll get a look asap !
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