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[Multiplatform, V1.0.01.0059-S10] PRIO 1, FIX?: Multiplayer desyncs and "internet connection lost"

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4 years ago
Aug 22, 2021, 10:16:09 PM

Dear Amplitude Team,


please prioritize multiplayer desync and "internet connection lost" issue.

As I have commented it has been apparently introed with the day 0 patch. Before that the game appeared absolutely stable.

it is actually ruining a fluid game play and consumes relevant amount of actual playtime just for loading the game over and over. 


please check the MP forum and the bug reports on this and merge. Please give us a message that you have received the reports and the estimated triage on this.

If there is anything missing for triage or fix please let us know.


I am aware there are dozends or critical issues just imho nothing like this is so disgusting.

Would be willing to rollback via Steam patch subscription to release build just to prove my point that the release was stable in this regard.

If you create a patch that needs opt-in (Total War games often do so) just to make more tests I would appreciate this much.


Humankind is an incredible game and it is just awesome to see what you have done in the time since the alpha and beta. 

I am aware you have very limited ressources and there are many things to look for and consider. 


Without MP this game would be another OFF the list for me and other people as nothing is more challenging or fun than playing vs or with other humans.

Fixing this would be a deed. A gift for Humankind.


Cheers,

al Qamar

Updated 3 years ago.
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4 years ago
Aug 22, 2021, 10:21:45 PM

its really a urgent matter since it costs too much time and nerves in multiplayer. Totally agreed.

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4 years ago
Aug 22, 2021, 10:27:00 PM

collection of threads.

https://www.games2gether.com/amplitude-studios/humankind/forums/177-multiplayers/threads/43024-multiplayer-extremely-disfunctional?page=1#post-329657


https://www.games2gether.com/amplitude-studios/humankind/forums/215-bug-reports/threads/42664-pc-microsoft-gamepass-multiplayer-unplayable-desynchronization-issue?page=1#post-327975


https://www.games2gether.com/amplitude-studios/humankind/forums/215-bug-reports/threads/42799-multiplayer-broken-not-loading-or-desync-all-the-time?page=1#post-329374


https://www.games2gether.com/amplitude-studios/humankind/forums/215-bug-reports/threads/42171-pc-steam-gamepass-frequent-desyncs-in-multiplayer-games?page=1#post-329262


https://www.games2gether.com/amplitude-studios/humankind/forums/215-bug-reports/threads/42724-steam-multiplayer-steam-lost-your-internet-conenction?page=1#post-328465

this one also says it was introed with the patch.

https://www.games2gether.com/amplitude-studios/humankind/forums/215-bug-reports/threads/43225-buglist-post-31-hours?page=1#post-329742


@Lt_Miles thanks for taking care. It would be helpful to pin one of the threads or this to avoid further fragmentation.

Updated 4 years ago.
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4 years ago
Aug 23, 2021, 7:34:07 PM

@Lt_Miles @The-Cat-o-Nine-Tales can you confirm that this game has been tested without .net 3.5 on Windows 10? It was never needed before patch 1.

can you also confirm this game has been tested on Windows 10 with OneDrive KFM enabled for Documents?

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4 years ago
Aug 23, 2021, 11:03:57 PM

Good job doing that but as i saw on the forum 8% of the community play multiplayer so its not critical for them to fix this and of course 8% is because people wont play a game with constant disconnect... snake eating his tail again that will need time all we can do is wait and hope or refund if its not too late.

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4 years ago
Aug 24, 2021, 1:12:05 AM

Something that caused desync without fail in a game I played with friends is when someone pressed end turn and then proceeded to order units around, start battles or queue productions in cities, after communicating this between everyone in the game and we all only hit end turn when we were all absolutely done with our turns we ceased to experience desyncs outside of someone getting a ping spike or clientside lag.

Especially after figuring this out we had a rare never before seen case of the game desyncing on a lag spike and resyncing on its own the next turn.

Updated 4 years ago.
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4 years ago
Aug 24, 2021, 1:32:40 AM

I've also noticed that sometimes units are not synched and the other player can just do whatever like the units didn't exist in his map if the units have been spawned the turn before so potentially has more issues than what we realise

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4 years ago
Aug 24, 2021, 1:39:15 AM
Haloman91 wrote:

Good job doing that but as i saw on the forum 8% of the community play multiplayer

The achievement for playing with a human player on steam has a 0.7% completion rate, but this achievement only triggers when you finish a game with a human player, I think that speaks volumes about how bad of a shape the multiplayer aspect of the game is in, because I see boatloads of lobbies on the multiplayer connect window no matter what time I play the game but very few people are managing to play to the end what with having to rehost lobbies multiple times in a 3 turn period, nukes softlocking the game, certain AI units softlocking battles which softlocks the end turn button and so on. One would have hoped for a hotfix for some of the most egregious bugs by now but I guess we can hope Amplitude are packing all their croissants in one bag and we get a massive sweeping fix in one big patch or something knocking out a majority of the issues in the first month of release, cause' its been almost a week now.

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4 years ago
Aug 24, 2021, 8:23:26 AM

This issue is a nightmare. So many wasted hours. Repeated turns. Messages saying 'connection lost. The host has left the game, or you have been disconnected from the game server'. Crazy that the game has launched with this serious multiplayer issue. Clearly an issue with Humankind as nothing else is effected and we never have these kinds of connection issues, especially when we are playing in the same room. 

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4 years ago
Aug 24, 2021, 3:58:44 PM
huzzd wrote:

This issue is a nightmare. So many wasted hours. Repeated turns. Messages saying 'connection lost. The host has left the game, or you have been disconnected from the game server'. Crazy that the game has launched with this serious multiplayer issue. Clearly an issue with Humankind as nothing else is effected and we never have these kinds of connection issues, especially when we are playing in the same room. 

yes, i agree. got a bunch of friends who played civ and hopped onto the humankind train when we saw it, loved the combat systems and figuring out the mechanics but goddamn the amount of desyncs and disconnects is quite abhorrent. a couple of turns in and we all drop, tried to reload and one of us gets disconnected during the loading process. 


getting really tired of the unplayable state of the game right now. 

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4 years ago
Aug 24, 2021, 6:26:21 PM

Thanks for your upvotes and ongoing support.

I really do not care much about player statistics. as said in the OP Humankind has many issues and it is upon the devs to triage and prioritize.

Among the issues in MP, which is part of the advertised featureset, imho this has the highest priority, I hope this makes it clear that this does not mean it has the highest total priority over all issues reported. 


Please keep share your point of views and experience while reporting the issue in majorly this thread with savegames and logs. 

I am #NotADev but I know that few logs from few people could be too less to find a repro of this issue. More cases and logs are never wrong. 


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4 years ago
Aug 24, 2021, 6:31:58 PM

Thanks @The-Cat-o-Nine-Tales for the new optional beta patch. 


We will try 1.0.2-116 and report back this if will solve anything about the reproducible desync issue at every turn as reported here


@Stealthkibbler "Something that caused desync without fail in a game I played with friends is when someone pressed end turn and then proceeded to order units around, start battles or queue productions in cities, after communicating this between everyone in the game and we all only hit end turn when we were all absolutely done with our turns we ceased to experience desyncs outside of someone getting a ping spike or clientside lag. "


this is an absolutely brilliant discovering. I had no doubts that sometimes I was able to press end turn and then I could move still some units.

Why? This also happens in Civ for decades, it is like you have 2 turns in a turn. Not sure if you know what I mean. 

With the beta patch we will try to avoid this but also enforce it to see if there is any difference. 

If it does not happen this would be a feasible workaround. tldr: I can confirm sometimes after end turn you still get some idle units shown and move them like in Civ 5 and 6.

Updated 4 years ago.
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4 years ago
Aug 24, 2021, 7:50:41 PM

@Stealthkibbler  @Lt_Miles @The-Cat-o-Nine-Tales seems I have great news. even though the MP sync fix is not included in the beta patch notes, I can report the following

1. turn with the beta patch the game was still desync as before after end turn for both

2. after this the sync issue did not appear for 7 turns, which is an remarkable leap forward from where we come from.

3. Seems like Stealthkibbler has found the possible root cause. on turn 7 it went desync again. 

How to repro:

- 1 move a unit

- both players press end turn while the unit is still moving

- game desync on the begining of this turn. After end turn the player should not be able to change anything except scrolling the map and view things. This seems to heal it.

If this is the cause it would also explain reports of others that also other of your game have this issue. but it can be easily fixed by locking moves and building queues.



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4 years ago
Aug 24, 2021, 8:10:39 PM
alQamar wrote:

@Stealthkibbler  @Lt_Miles @The-Cat-o-Nine-Tales seems I have great news. even though the MP sync fix is not included in the beta patch notes, I can report the following

1. turn with the beta patch the game was still desync as before after end turn for both

2. after this the sync issue did not appear for 7 turns, which is an remarkable leap forward from where we come from.

3. Seems like Stealthkibbler has found the possible root cause. on turn 7 it went desync again. 

How to repro:

- 1 move a unit

- both players press end turn while the unit is still moving

- game desync on the begining of this turn. After end turn the player should not be able to change anything except scrolling the map and view things. This seems to heal it.

If this is the cause it would also explain reports of others that also other of your game have this issue. but it can be easily fixed by locking moves and building queues.



tyvm for the update, much appreciated.

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4 years ago
Aug 24, 2021, 8:31:33 PM

I have to thank you for the discovery. Since the game is nearly stable with the beta patch. 1 internet connection lost after 12 turns and 2 desync of which one was the one avoidable above.

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4 years ago
Aug 24, 2021, 10:40:10 PM

It seems now clear how this reproduces.


1. you may not move any units after you pressed end turn

2. you may not change anything in cities queues after you pressed end turn

3. you may not press end turn while units are still moving.

when does this happen? you move the last inactive unit. see example in the screenshot:


4. avoid long moves that span across turns, they can (rarely) cause issue in #3 


a. move all units (according to the icon of idle units)

b. hit end turn

c. instead of waiting for other players (turn pending), another time "idle units" icon appears. 




Even if you do not move them but skip their turn and all units are skipped (mostly 1-3 units affected) the game will be desynced on next turn. 



Updated 4 years ago.
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4 years ago
Aug 24, 2021, 11:22:09 PM

honestly i would rather they would prioritize the stuck on loading screen error... some of us can't even get to the main menu, despitze all the fixes listed everywhere!

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4 years ago
Aug 25, 2021, 12:02:29 AM

@Techadept it feels you are frustrated about it and it is very understandable. What do you think about posting this in relevant bug threads for this particular issue?

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4 years ago
Aug 25, 2021, 3:25:46 AM
alQamar wrote:

I have to thank you for the discovery. Since the game is nearly stable with the beta patch. 1 internet connection lost after 12 turns and 2 desync of which one was the one avoidable above.

In 12 turns 1 desync and 1 dc is still pretty unstable. But good to know on a workaround.

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4 years ago
Aug 25, 2021, 7:41:39 AM
adrenaline15 wrote:
huzzd wrote:

This issue is a nightmare. So many wasted hours. Repeated turns. Messages saying 'connection lost. The host has left the game, or you have been disconnected from the game server'. Crazy that the game has launched with this serious multiplayer issue. Clearly an issue with Humankind as nothing else is effected and we never have these kinds of connection issues, especially when we are playing in the same room. 

yes, i agree. got a bunch of friends who played civ and hopped onto the humankind train when we saw it, loved the combat systems and figuring out the mechanics but goddamn the amount of desyncs and disconnects is quite abhorrent. a couple of turns in and we all drop, tried to reload and one of us gets disconnected during the loading process. 


getting really tired of the unplayable state of the game right now. 

Same here - been absolutely excited for Humankind and loving it when it is working. 


My partner and I are now literally playing Civ instead (which works perfectly) - Humankind Multiplayer is just unplayable at the moment.  

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4 years ago
Aug 25, 2021, 7:54:23 AM

Yeah me, my gf, and her brother were playing and we kept getting desynced and maybe only once we got the lost connection, but after we try to join the server again it either kicks one or both of them and we need to keep trying to get back in. And I have had the issue now within the last hour or two at least 20 different times. We're loving the game but damn when this happens it gets kinda frustrating.

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4 years ago
Aug 26, 2021, 12:30:29 PM

Hello!


Thank you for taking the time to not only report these, but also gathering so many of into one place! The information has been passed on to the team.

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4 years ago
Aug 26, 2021, 5:54:44 PM
Saikana wrote:

Hello!


Thank you for taking the time to not only report these, but also gathering so many of into one place! The information has been passed on to the team.

Thank you for your response @Saikana.


Ive played a lot with alQamar and i can confirm the problem. Hope you guys can fix theese soon :)

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4 years ago
Aug 27, 2021, 5:32:51 PM

Youre welcome @Saikana, I am happy to see this is now passed on. As @Kabs1982 said if we follow the "rules" mentioned the game is will lot less likely become unstable. I hope that this find of @Stealthkibbler and my proposed workaround to limit user access to "read-only" to the map / UI after "end turn" will solve a lot of these causes.

Also hope you can reproduce these findings.

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4 years ago
Sep 3, 2021, 5:43:03 PM

@alQamar you're a hero! You did a lot of  QA's work for them.  Multiplayer is the only way my friends and I play this game. I can't wait for this bug to be fixed!

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4 years ago
Sep 3, 2021, 8:13:19 PM

the credits for summary, thread collection and testing I take on me. Thank you for your appreciation @MorganSpectre .

Workaround credits go to @Stealthkibbler 

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4 years ago
Sep 18, 2021, 12:52:19 AM

We did not get this in the latest update, I hope this will be fixed soon!  Any updates @saikana be greatly appreciated. Did this make the sprint? 

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4 years ago
Sep 26, 2021, 12:42:44 AM

@alQamar Wonderful work on how to get this to repro, I am about to try some of these suggestions on my MP game to see if we can get past 3-5 turns without the issue. Thank you, I am so excited to get to late game but playing this game solo is just not for me.

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4 years ago
Sep 26, 2021, 9:33:46 AM

Thank you @n2shield  maybe we could try together just for the sake of testing? write me a dm. 

Not being able to play one turn seems very uncommon. 

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4 years ago
Oct 1, 2021, 1:48:33 AM

I can't believe they stil have not addressed this. Why release a game with a mode that doesn't work? 

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4 years ago
Oct 2, 2021, 7:15:51 AM

Long ago, my friends and I pre-ordered the game. We played the Closed Beta and were suspicious because there was no multiplayer for a 'Civ Killer' ten years in the making.

Now I have played hundreds of hours of multiplayer ALONE !

My friends all DLed the game at launch.

We all have game dedicated broadband links of 70Mb/sec or better.

We tried to play multiplayer.

But within a few turns, one or more of us got "You have lost your internet connection", which really is not very empathic or true. It's annoying wording.

The game has fudged out, guys, not my internet. I assure you. I pay A LOT to make sure I have a totally stable link. It's never disconnected a Call of Duty or Battlefield game ever, and anything like a true lag spike is very very rare. That's what you pay for.

The most common time for the disconnect now is at the end of the first turn after reload from save, with successive turns less and less likely to fail. In other words when the game has auto-saved and is trying to sync with whatever cloud wherever. The problem is, imho, at the cloud. Never buy cheap cloud folks!

Anyway, back then, we would reload a save. Half the time the save reflects the game state, for example at end of turn. Half the time it is the start of the last turn. 

Now in an average game at turn 100, I have about 30 military units. It takes 10 to 15 minutes to make each turn. So losing a turn is annoying, a lot. ( my current solo multiplayer game on Humankind difficulty, at turn 92 has 27 units, 4 cities, 23 total provinces)

Anyway, ALL my firends gave up long ago.

YES, we ALL saved every turn before we pressed end turn, every single time, and over-filled our save game cloud quota many times. Cheap cloud again. Meh.

We reloaded over and over and over.

But they gave up. It was bad.

When combined with all the other bugs, it was too much.

They left. They won't come back. They will abuse the game to anyone who will listen. They looked at these forums, and did not want to bother trying to make a better world. If I mention Humankind, they abuse me, bad!

I am playing on!

I am also playing Civ VI with them right now, while I type this note to you. And I will continue Humankind alone after they go to bed.

I play multiplayer Humankind, alone, for one reason.

So, Some future day, I can report that Humankind no longer has a "lost internet" BUG!


I live in hope. 

Alone.

God Bless You.

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4 years ago
Oct 3, 2021, 8:22:12 AM

The desync issue should have been fixed as the highest priority. I bought this game because one of my friends loves this genre of gaming (we had a lot of fun playing other games of this type) in order to play together. We are both very patient people, and have tried on many occasions to play this, but every time we play the game becomes almost unplayable after the first couple of eras. The game constantly disconnects and sometimes it isn't possible to recover from the last auto (or manual) save either because one of the players will just disconnect during the game load process or it will disconnect at the end of the loaded turn anyway. I feel that I have just thrown my money away as I don't generally play these kinds of games solo. As a software dev myself, showing a message saying the network or host disconnected is a big slap in the face because I know it has nothing to do with the network (which I have tested). My only other idea is to try playing hot-seat and share access to my screen (don't know if the game supports this or not). If anyone is considering buying this game for the purpose of playing multiplayer don't waste your time.

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4 years ago
Oct 8, 2021, 1:37:19 PM

At this point I would just love an update from someone working on the issue. This cannot be that hard to reproduce, I reproduce it every single game lol.

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3 years ago
Dec 18, 2021, 9:42:22 PM

No update, no change log info. Anyone able to play a full MP game or should I just uninstall and never look back?

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3 years ago
Jan 22, 2022, 6:01:21 PM

Insanely good game but impossible to play in multiplayer which is really a shame I'd love to be able to play with my friends without loosing them every 10 turns or so. May be try to increase the timeout duration before loosing a player.

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