Diagnostics (2021'08'19 @2340'27''967''').html
gamertag - Ninjeh Pandeh

no sign of the XGP log

Any progress with this bug yet? I am having the same issue. Tried one of the work arounds of using a new account and that seemed to let me get to the multiplayer screen but then one of my other friends was getting the error instead of me when he tried to connect to my room under the new account (he had previously been fine playing multiplayer with another).

Same issue as everyone else.

Diagnostics (2021'08'20 @0104'10''834''').html

Gamertag tdpsk

Same issue as everyone else, workaround with a different user worked but is not satisfying as a long-term solution ;)

same issue for me with xbox gamepass.

Can the devs give any update on this topic?

We've identified the issue and are working with Microsoft to resolve it ASAP.

I've put up a network trace and it seems like during the initial black screen the game fetches all the info of the people you follow. Interestingly, it always fetches your own Gamertag last, so if you have more than 15+ people you follow, it does not reach that point as XBL servers throttle your calls. Hence the empty Gamertag and not working MP. That's why new accounts work and old ones with many friends don't. So as a temporary measure, until the devs fix the issue, you could try reducing the number of follows you have (I think anything less than 14 should work). 

Let me know if that fixes it for anyone as that will help AMP address the root cause sooner.

Very interesting find Lucca, thank you <3

If you may, could you check this folder for the Amplitude.Interop.XGP.log file ? It should be in one of these subfolder, but i can't know the name of it (class by date)

C:\Users\username\AppData\Local\Packages\???\

LuccaDSoupLie wrote:

I've put up a network trace and it seems like during the initial black screen the game fetches all the info of the people you follow. Interestingly, it always fetches your own Gamertag last, so if you have more than 15+ people you follow, it does not reach that point as XBL servers throttle your calls. Hence the empty Gamertag and not working MP. That's why new accounts work and old ones with many friends don't. So as a temporary measure, until the devs fix the issue, you could try reducing the number of follows you have (I think anything less than 14 should work). 

Let me know if that fixes it for anyone as that will help AMP address the root cause sooner.

Yup, remove couple of follows from above 15 down to 11, now I can host and join lobbies without any issue.

Astamarr wrote:

Very interesting find Lucca, thank you <3

If you may, could you check this folder for the Amplitude.Interop.XGP.log file ? It should be in one of these subfolder, but i can't know the name of it (class by date)

C:\Users\username\AppData\Local\Packages\???\

I have a folder AmplitudeSTUDIOS.Humankind_sm4da3szdwjfr in Packages, but no such log inside. Also nothing in AppData\Local\Temp. I assume this build does not have logs enabled and that's why everybody is reporting missing those files (Search function returns nothing in the entire <User> Folder).

LuccaDSoupLie wrote:

I've put up a network trace and it seems like during the initial black screen the game fetches all the info of the people you follow. Interestingly, it always fetches your own Gamertag last, so if you have more than 15+ people you follow, it does not reach that point as XBL servers throttle your calls. Hence the empty Gamertag and not working MP. That's why new accounts work and old ones with many friends don't. So as a temporary measure, until the devs fix the issue, you could try reducing the number of follows you have (I think anything less than 14 should work). 

Let me know if that fixes it for anyone as that will help AMP address the root cause sooner.

It works !!! Thanks alot !!! 

What Lucca said is indeed correct, tested it as well and multiplayer is no issue.

LuccaDSoupLie wrote:

I've put up a network trace and it seems like during the initial black screen the game fetches all the info of the people you follow. Interestingly, it always fetches your own Gamertag last, so if you have more than 15+ people you follow, it does not reach that point as XBL servers throttle your calls. Hence the empty Gamertag and not working MP. That's why new accounts work and old ones with many friends don't. So as a temporary measure, until the devs fix the issue, you could try reducing the number of follows you have (I think anything less than 14 should work). 

Let me know if that fixes it for anyone as that will help AMP address the root cause sooner.

Thank you it worked

LuccaDSoupLie wrote:

I've put up a network trace and it seems like during the initial black screen the game fetches all the info of the people you follow. Interestingly, it always fetches your own Gamertag last, so if you have more than 15+ people you follow, it does not reach that point as XBL servers throttle your calls. Hence the empty Gamertag and not working MP. That's why new accounts work and old ones with many friends don't. So as a temporary measure, until the devs fix the issue, you could try reducing the number of follows you have (I think anything less than 14 should work). 

Let me know if that fixes it for anyone as that will help AMP address the root cause sooner.

Can confirm that it worked with a friend. Thank you for your sleuthing!

Just wanted to say thanks for finding this out as it was doing my head in! Reduced my friends list down to 13 and MP hosting/joining now works like a charm.

The new fix is not working for me.  Tried deleting friends and suggested friends from the gamebar, then checked in the old xbox console companion app to make sure they were not popping up any more.  They weren't but I'm still getting the issue.  Is there another place I need to check to make sure all the friend suggestions are cleared?

Omnicromder wrote:

The new fix is not working for me.  Tried deleting friends and suggested friends from the gamebar, then checked in the old xbox console companion app to make sure they were not popping up any more.  They weren't but I'm still getting the issue.  Is there another place I need to check to make sure all the friend suggestions are cleared?

You may want to try logging out/in the app again.  Mine didn't work until I had re-logged.